Installation Error - All Software

Decolan · ‎06-05-2017

I have been trying to solve a issue that i have been having for a while but cannot fix it.

Every time i try to download any version of autodesk software i get an error message that prevents me from downloading it, this happens for browser downloads as well as downloads through the manager, im not sure why this is an issue as i have downloaded autodesk software quite a few times in the past.

it says a software problem has caused autodesk installer to close unexpectedly.

Not sure if this helps but i get this information to open when i get the error.

<?xml version="1.0" encoding="UTF-8"?>

-<CERInfo ClientVersion="4">

-<UserInfo SerialNum="###-########" ComputerName="DECLAN" UserCanBeContacted="yes">

</UserInfo>

-<upipackage>

-<upivalue requestingapp="true" type="product" version="1.0">

-<level id="PLATFORMINSTALL" name="productline">

-<level id="2016" name="release">

-<level id="SETUP_32" name="master">

</level>

</upivalue>

<upi_error>Error loading C:\Program Files (x86)\Common Files\Autodesk Shared\AppManager\R1\CER\upiconfig.xml</upi_error>

-<upivalue type="product" version="1.0">

-<level id="PLC0000013" name="productline">

-<level id="2016" name="release">

-<level id="{8DD6453A-32B6-4881-9026-A1CBFAE661A2}" name="master">

</level>

</upivalue>

-<upivalue type="product" version="1.0">

-<level id="PLC0000021" name="productline">

-<level id="2016" name="release">

-<level id="{4C7BAB99-E6C8-406E-B3D0-04B414C2CB53}" name="master">

</level>

</upivalue>

-<upivalue type="product" version="1.0">

-<level id="PLC0000016" name="productline">

-<level id="2016" name="release">

-<level id="{BF2DF46D-DEA3-4821-A42C-66137DB9584E}" name="master">

</level>

</upivalue>

-<upivalue type="product" version="1.0">

-<level id="ADSKAPP" name="productline">

-<level id="6.0" name="release">

-<level id="ADSKAPP_WIN32" name="master">

</level>

</upivalue>

-<upivalue type="product" version="1.0">

-<level id="PLC0000013" name="productline">

-<level id="2017" name="release">

-<level id="{48AE2603-5117-4690-836A-474340B14223}" name="master">

</level>

</upivalue>

-<upivalue type="product" version="1.0">

-<level id="PLC0000014" name="productline">

-<level id="2017" name="release">

-<level id="{4E01431A-23C8-476A-BACC-6D5E16028D2B}" name="master">

</level>

</upivalue>

-<upivalue type="product" version="1.0">

-<level id="PLC0000016" name="productline">

-<level id="2017" name="release">

-<level id="{CA1E107E-DB35-4307-A293-0F1EC1665907}" name="master">

</level>

</upivalue>

-<upivalue type="product" version="1.0">

-<level id="PLC0000021" name="productline">

-<level id="2017" name="release">

-<level id="{1E079759-7E37-48C6-8F3A-CA4ADF563713}" name="master">

</level>

</upivalue>

-<upivalue type="product" version="1">

-<level id="3DSMAX" name="productline">

-<level id="2016" name="release">

-<level id="Win64" name="master">

</level>

</upivalue>

-<upivalue type="product" version="1.0">

-<level id="PLC0000036" name="productline">

-<level id="3" name="release">

-<level id="WIN64" name="master">

</level>

</upivalue>

-<upivalue type="product" version="1.0">

-<level id="PLC0000036" name="productline">

-<level id="3" name="release">

-<level id="WIN64" name="master">

</level>

</upivalue>

-<upivalue type="product" version="1">

-<level id="3DSMAX" name="productline">

-<level id="2017" name="release">

-<level id="Win64" name="master">

</level>

</upivalue>

</upipackage>

-<LocaleInfo>

</LocaleInfo>

-<AppCDATA>

-<![CDATA[]]>
</AppCDATA>

-<DxDiagInfo>

-<SystemInformation>

-<OperatingSystem>

-<![CDATA[64-bit Windows 10 Pro 64-bit (6.2, Build 9200) (14393.rs1_release_sec.170427-1353)]]>
</OperatingSystem>

-<Language>

-<![CDATA[English (Regional Setting: English)]]>
</Language>

-<SystemManufacturer>

-<![CDATA[To Be Filled By O.E.M.]]>
</SystemManufacturer>

-<SystemModel>

-<![CDATA[To Be Filled By O.E.M.]]>
</SystemModel>

-<BIOS>

-<![CDATA[BIOS Date: 07/04/14 12:45:37 Ver: 04.06.05]]>
</BIOS>

-<Processor>

-<![CDATA[Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz]]>
</Processor>

-<SystemMemory>

-<![CDATA[8192MB RAM]]>
</SystemMemory>

-<PageFile>

-<![CDATA[8221MB used, 7090MB available]]>
</PageFile>

-<FullDirectXVersion>

-<![CDATA[DirectX 12]]>
</FullDirectXVersion>

-<DxDiagVersion>

-<![CDATA[6.02.14393.0000]]>
</DxDiagVersion>

</SystemInformation>

-<GraphicsDeviceInfo>

-<DirectXVersion>

-<![CDATA[12.0]]>
</DirectXVersion>

-<DDIVersion>

-<![CDATA[12]]>
</DDIVersion>

-<DDIVersionNumber>

-<![CDATA[c]]>
</DDIVersionNumber>

-<DxDiagWHQLLevel>

-<![CDATA[0]]>
</DxDiagWHQLLevel>

-<DriverSignedValid>

-<![CDATA[True]]>
</DriverSignedValid>

-<DriverSigned>

-<![CDATA[True]]>
</DriverSigned>

-<Manufacturer>

-<![CDATA[Advanced Micro Devices, Inc.]]>
</Manufacturer>

-<ChipType>

-<![CDATA[AMD Radeon Graphics Processor (0x6939)]]>
</ChipType>

-<DACType>

-<![CDATA[Internal DAC(400MHz)]]>
</DACType>

-<GraphicsHWMemory>

-<![CDATA[4095 MB]]>
</GraphicsHWMemory>

-<DisplayMode>

-<![CDATA[1920 x 1080 (32 bit) (59Hz)]]>
</DisplayMode>

-<VendorID>

-<![CDATA[0x1002]]>
</VendorID>

-<DeviceID>

-<![CDATA[0x6939]]>
</DeviceID>

-<SubSystemID>

-<![CDATA[0x20151462]]>
</SubSystemID>

-<RevisionID>

-<![CDATA[0x00F1]]>
</RevisionID>

-<GraphicsDriverFile>

-<![CDATA[C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\amdxc64.dll]]>
</GraphicsDriverFile>

-<DriverFileVersion>

-<![CDATA[22.19.0162.0004]]>
</DriverFileVersion>

-<DriverDate>

-<![CDATA[24/04/2017 01:00:00]]>
</DriverDate>

-<WHQLLevel>

-<![CDATA[1]]>
</WHQLLevel>

</GraphicsDeviceInfo>

</DxDiagInfo>

-<VideoDriverInfo>

-<ATIPackagingVersion>

-<![CDATA[17.10.1731-170424a2-313676E-WU-Template-1710]]>
</ATIPackagingVersion>

</VideoDriverInfo>

</CERInfo>

Mark.Lancaster · ‎06-06-2017

@Decolan

It doesn't seem like you did but I would recommend that you download using the Autodesk Virtual Agent or use these steps:

Download and install per:

1. Clean out your personal temp (%temp%) folder. Set Windows UAC to never notify and if possible disable your Anti-Virus/Malware scanning utilities. Also the download should occur over a hard wired connection to the Internet and not over WIFI.

2. Access the Autodesk Virtual Agent and follow the download links to your product.

3. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
4. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
5. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
6. Once the extraction is finished, the installation will automatically start.
7. Follow the installation steps for your product. At this point you could cancel the installation or create a deployment.

However if the installation does fail using this method, please post your installation log file here so we can review it. Posting info: Sometimes installation log files contain personal information such as your serial #. Prior to posting your log file please make sure to remove such info.

Good luck on your installation and report back on your progress.

Mark Lancaster

& Autodesk Services MarketPlace Provider

Autodesk Inventor Certified Professional & not an Autodesk Employee

Likes is much appreciated if the information I have shared is helpful to you and/or others

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