Hi everyone, I'm a student and I'm having problems with my elegibility confirm. I have followed all the steps needed and i sent my school data to autodesk, after this I received an email saying "Congrats you now have educational access to Autodesk products" and when i click on the link and sends me to the page with all te products it says at first that my elegibility is confirmed for one year, and then on the top of the page i find the message "Sorry Alessandro, Your eligibility to use Autodesk products is undergoing standard export screening. You can visit our Export Compliance page or contact us for more information.". I already contacted Autodesk support and they told me to erase cookies, cache, and my browser history and so i did but it didn't work, I also tried using another browser but it didn't change the result. Does any of you know ho to solve this problem?
Thank you in advance.
Hi @Anonymous,
It's also worth adding that Export checks are usually just a case of waiting as it's on Autodesk's side. You can reach out to them as Ryan suggested which can prompt them but it's usually a case of waiting.
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