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@Anonymous
Welcome to the community...
Which Autodesk product are you trying to use?
What product key are you using?
Don't share serial # info here..
Did you get this information from your Autodesk Account?
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
@Anonymous it's not the serial number and product key that's giving you the issue but more so your Autodesk Account. Check the Autodesk Account site to make sure you have access to use the product you purchased.
After you confirm, make sure that you use the right email address when signing into the software.
If this information was helpful, please consider using the Accept Solution
Darin Green
Director of Customer Support
Synergis Engineering Design Solutions
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