FlexNet Licensing error:-97,121 The desired vendor daemon is down

[Anonymous]

We have a new licensing server with a new installation of NLM version 11.12.1.4.  I registered a new serial number for an Autodesk suite and received a new license file which was added to NLM.  I followed the Autodesk steps to configure the NLM.  When I run server enquiry, there is an error message: FlexNet Licensing error:-97,121.

After reading similar posts, I reread the license file, disabled antivirus, and made sure that correct lmgrd is selected.  

How do I fix this issue?

Status
--------
Flexible License Manager status on Wed 5/13/2015 18:37

[Detecting lmgrd processes...]
License server status: 27000@ntlic
License file(s) on ntlic: C:\Program Files\Autodesk Network License Manager\License\Autodesk2016.lic:

ntlic: license server UP (MASTER) v11.12.1

Vendor daemon status (on ntlic):

adskflex: The desired vendor daemon is down.
Check the lmgrd log file, or try lmreread.
Vendor:Host: ntlic
License path: 27000@ntlic;
FlexNet Licensing error:-97,121
For further information, refer to the FlexNet Licensing documentation,
available at "www.flexerasoftware.com".

Copy of the debug file

13:29:20 (lmgrd) Since this is an unknown status, license server

13:29:20 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.

13:29:20 (lmgrd) Starting vendor daemon at port 2080

13:29:20 (lmgrd) Using vendor daemon port 2080 specified in license file

13:29:20 (lmgrd) REStarted adskflex (pid 3648)

13:29:20 (adskflex) Unable to initialize access to trusted storage: 1

13:29:20 (adskflex) FlexNet Licensing version v11.12.1.4 build 154914 x64_n6

13:29:20 (adskflex) SLOG: Summary LOG statistics is enabled.

13:29:20 (adskflex) SLOG: FNPLS-INTERNAL-CKPT1

13:29:20 (adskflex) SLOG: VM Status: 1

13:29:20 (adskflex) SLOG: FNPLS-INTERNAL-CKPT2

13:29:20 (adskflex) Server started on ntlic for:    86476FDSADV_2016_0F

13:29:20 (adskflex) EXTERNAL FILTERS are OFF

13:29:20 (lmgrd) adskflex using TCP-port 0

13:29:20 (adskflex) SLOG: Statistics Log Frequency is 240 minute(s).

13:29:20 (adskflex) tcp_s is bad!!! Exiting

13:29:20 (adskflex) EXITING DUE TO SIGNAL 28 Exit reason 5

13:29:25 (lmgrd) adskflex exited with status 28 (Communications error)

13:29:25 (lmgrd) Please correct problem and restart daemons

[DarrenP]

Autodesk doesn't use the Server Diags tab on Flex LM i wouldn't rely on it

try running status inquiry on the Server Status tab do you see any errors there?

[Anonymous]

The first part of the post is an actual copy of the server inquiry log.  There are two error messages:

adskflex: The desired vendor daemon is down.

FlexNet Licensing error:-97,121

Status
--------
Flexible License Manager status on Wed 5/13/2015 18:37

[Detecting lmgrd processes...]
License server status: 27000@ntlic
License file(s) on ntlic: C:\Program Files\Autodesk Network License Manager\License\Autodesk2016.lic:

ntlic: license server UP (MASTER) v11.12.1

Vendor daemon status (on ntlic):

adskflex: The desired vendor daemon is down.
Check the lmgrd log file, or try lmreread.
Vendor:Host: ntlic
License path: 27000@ntlic;
FlexNet Licensing error:-97,121
For further information, refer to the FlexNet Licensing documentation,
available at "www.flexerasoftware.com".

[DarrenP]

This error indicates that MAC address in the network license file doesn’t match with the Ethernet address of the license server network interface card.

can you confirm that the MAC address matches?

it could also be this: http://upandready.typepad.com/up_and_ready/2014/09/what-does-the-license-error-97-error-mean-exactly...

[Anonymous]

The MAC address of the NIC is matching the Ethernet Address in LMTOOLS and license file received from Autodesk.  The server is a virtual machine but I double checked the NIC setup to make sure the MAC is correct.

[DarrenP]

also try this: http://upandready.typepad.com/up_and_ready/2014/09/what-does-the-license-error-97-error-mean-exactly...

[Anonymous]

Thanks for getting back to me.  I've added 27001 to the license file, stopped the server, reread the license file, ran server enquiry - same error message.

[Anonymous · Accepted solution]

The issue was an application/service EZProxy that runs on the same licensing server.  After disabling that service, FlexNet had no errors.

In conclusion, we have to use our old licensing server to run Autodesk since EZProxy cannot be moved anywhere.