DOWNLOAD FAILED

[Anonymous]

Hi there, for some reason, the 3DS Max download keeps failing and it's very agitating as I need this program for college and there seems to be nothing online about fixing this issue.

My laptop is brand new and definitely well in the requirements for this program 

[jasmin.gonzalez]

Hi @Anonymous and welcome to Autodesk Community!

For your reference 3ds Max forums is here, you might find the right solution there.

Also what is the issue when downloading the product? Do you get an error in specific?

[Mark.Lancaster]

@Anonymous

Welcome to the community

Without having your installation log file we can only speculate what the issue is.  But I will assume its based on the method that you're using.

So download and install per:

1. Access the Autodesk Virtual Agent (link is in my signature) and follow the download links to your product.
2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product

If you want the full recommended installation steps, click on the installation link in my signature.

Good luck on your installation.