Download Failed, Installation aborted, Result=1603

[Anonymous]

Estou tendo problemas para instalar o AutoCAD, tenho o windows 10 e já tentei instalar todas as versões do programa, esse é o diagnóstico:

2016/8/25:19:18:47 User === Setup started on  by User ===
2016/8/25:19:18:47 User  Path_Length: 162
2016/8/25:19:18:47 Current Directory C:\Autodesk\AutoCAD_2017_English_Win_32_64bit_Trial_en-us
2016/8/25:19:18:47 Launch
2016/8/25:19:18:47 CommandLine 
2016/8/25:19:18:47  Path_Length: 162
2016/8/25:19:18:47  Current Directory 
2016/8/25:19:18:50 === Setup ended ===

2016/8/25:19:18:48 === Setup started on  by User ===
2016/8/25:19:18:48 Path_Length: 162
2016/8/25:19:18:48 Current Director
2016/8/25:19:18:48 Launch
2016/8/25:19:18:49 Download Skipped SETUPMARKER
2016/8/25:19:18:49 Download Skipped SETUP_CONFIG
2016/8/25:19:18:49 Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\User\AppData\Local\Temp\
2016/8/25:19:18:49 Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2016/8/25:19:18:50 PageOpen LaunchDialog
2016/8/25:19:19:04  PageOpen LicenseDialog
2016/8/25:19:19:04  PageOpen ProductInfoDialog
2016/8/25:19:19:04  PageOpen ProductSelectionDialog2
2016/8/25:19:19:14  PageOpen FullProgressDialog
2016/8/25:19:19:14 Download Play STARTMARKER
2016/8/25:19:19:15 User DESKTOP- Download Complete STARTMARKER
2016/8/25:19:19:15 User DESKTOP- Download Skipped UCRT
2016/8/25:19:19:15 User DESKTOP- Installing Universal C Runtime 😞 "C:\Autodesk\WI\Autodesk AutoCAD 2017\3rdParty\ucrt\AdUcrtInstaller.exe" /S
2016/8/25:19:19:15 User Install Universal C Runtime  Succeeded
2016/8/25:19:19:15  Download Skipped VCREDIST2015X86
2016/8/25:19:19:15  Installing Microsoft Visual C++ 2015 Redistributable (x86): "C:\Autodesk\WI\Autodesk AutoCAD 2017\3rdParty\x86\VCRedist\2015\vcredist_x86.exe" /install /quiet /norestart /log C:\Users\User\AppData\Local\Temp\vcredist_x86_2015.log
2016/8/25:19:19:49 Install Microsoft Visual C++ 2015 Redistributable (x86) Succeeded
2016/8/25:19:19:49 Download Skipped VCREDIST2015X64
2016/8/25:19:19:49  Installing Microsoft Visual C++ 2015 Redistributable (x64): "C:\Autodesk\WI\Autodesk AutoCAD 2017\3rdParty\x64\VCRedist\2015\vcredist_x64.exe" /install /quiet /norestart /log C:\Users\User\AppData\Local\Temp\vcredist_x64_2015.log
2016/8/25:19:20:11  Install Microsoft Visual C++ 2015 Redistributable (x64) Succeeded
2016/8/25:19:20:11  Download Skipped DIRECTX
2016/8/25:19:20:11  Installing DirectX Runtime: "C:\Autodesk\WI\Autodesk AutoCAD 2017\3rdParty\DirectX\DXSETUP.exe" /silent
2016/8/25:19:20:29  Install DirectX Runtime Succeeded
2016/8/25:19:20:31  Download Play CM
2016/8/25:19:23:01 Download Aborted CM
2016/8/25:19:23:01 U Install Autodesk Material Library 2017 Failed Download Failed, Installation aborted, Result=1603
2016/8/25:19:23:01  Rollback DirectX Runtime Failed Failure is ignored, Result=1619
2016/8/25:19:23:01  Rollback Microsoft Visual C++ 2015 Redistributable (x64) Failed Failure is ignored, Result=1619
2016/8/25:19:23:02 Rollback Microsoft Visual C++ 2015 Redistributable (x86) Failed Failure is ignored, Result=1619
2016/8/25:19:23:02 User DESKTOP PageOpen InstallCompleteDialog
2016/8/25:19:23:23 User DE === Setup ended ===

2016/8/25:19:38:59 U === Setup started on  by User ===
2016/8/25:19:38:59 User DE Path_Length: 162
2016/8/25:19:38:59 Us Current Directory C:\Autodesk\AutoCAD_2017_English_Win_32_64bit_Trial_en-us
2016/8/25:19:38:59 Use Launch
2016/8/25:19:38:59 Use CommandLine 
2016/8/25:19:38:59 U Path_Length: 162
2016/8/25:19:38:59 User Current Directory C:\Users\User\AppData\Local\Temp\_AIEF0A.tmp
2016/8/25:19:39:03 User  === Setup ended ===

2016/8/25:19:39:01 User === Setup started on by User ===
2016/8/25:19:39:01 Use Path_Length: 162
2016/8/25:19:39:01 User Current Directory C:\Users\User\AppData\Local\Temp\_AIEF0A.tmp
2016/8/25:19:39:01 Use Launch
2016/8/25:19:39:01  Download Skipped SETUPMARKER
2016/8/25:19:39:01 UseDownload Skipped SETUP_CONFIG
2016/8/25:19:39:01 User  Install CustomCallback Info Invoking custom callback for details: 
2016/8/25:19:39:01 User D Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2016/8/25:19:39:02 User  PageOpen LaunchDialog
2016/8/25:19:39:09 User  PageOpen LicenseDialog
2016/8/25:19:39:09 User  PageOpen ProductInfoDialog
2016/8/25:19:39:09 User  PageOpen ProductSelectionDialog2
2016/8/25:19:39:19 User PageOpen FullProgressDialog
2016/8/25:19:39:19 User  Download Play STARTMARKER
2016/8/25:19:39:19 User  Download Complete STARTMARKER
2016/8/25:19:39:19 User  Download Skipped UCRT
2016/8/25:19:39:19 User  Installing Universal C Runtime: "C:\Autodesk\WI\Autodesk AutoCAD 2017\3rdParty\ucrt\AdUcrtInstaller.exe" /S
2016/8/25:19:39:19 User Install Universal C Runtime  Succeeded
2016/8/25:19:39:20 UseDownload Skipped VCREDIST2015X86
2016/8/25:19:39:20 User Installing Microsoft Visual C++ 2015 Redistributable (x86): "C:\Autodesk\WI\Autodesk AutoCAD 2017\3rdParty\x86\VCRedist\2015\vcredist_x86.exe" /install /quiet /norestart /log C:\Users\User\AppData\Local\Temp\vcredist_x86_2015.log
2016/8/25:19:39:21 User Install Microsoft Visual C++ 2015 Redistributable (x86) Succeeded
2016/8/25:19:39:21 User Download Skipped VCREDIST2015X64
2016/8/25:19:39:21 User  Installing Microsoft Visual C++ 2015 Redistributable (x64): "C:\Autodesk\WI\Autodesk AutoCAD 2017\3rdParty\x64\VCRedist\2015\vcredist_x64.exe" /install /quiet /norestart /log C:\Users\User\AppData\Local\Temp\vcredist_x64_2015.log
2016/8/25:19:39:22 User  Install Microsoft Visual C++ 2015 Redistributable (x64) Succeeded
2016/8/25:19:39:22 User Download Skipped DIRECTX
2016/8/25:19:39:22 User  Installing DirectX Runtime: "C:\Autodesk\WI\Autodesk AutoCAD 2017\3rdParty\DirectX\DXSETUP.exe" /silent
2016/8/25:19:39:30 User  Install DirectX Runtime Succeeded
2016/8/25:19:39:30 User Download Play CM
2016/8/25:19:42:03 User  Download Aborted CM
2016/8/25:19:42:03 User  Install Autodesk Material Library 2017 Failed Download Failed, Installation aborted, Result=1603
2016/8/25:19:42:03 User  Rollback DirectX Runtime Failed Failure is ignored, Result=1619
2016/8/25:19:42:03 User  Rollback Microsoft Visual C++ 2015 Redistributable (x64) Failed Failure is ignored, Result=1619
2016/8/25:19:42:03 User  Rollback Microsoft Visual C++ 2015 Redistributable (x86) Failed Failure is ignored, Result=1619

Por favor, gostaria de ajuda, preciso usar o programa!

Obrigada.

[Otto]

Hello santannagiordana and welcome to the Autodesk community!

It looks like you’re seeing Error 1603. Error 1603 is a generic error generated by the Microsoft Windows Installer (MSI) when a problem occurred during the installation of your Autodesk product. The following article(s) should help you resolve the problem:

Error 1603 during installation of Autodesk software

Errors during AutoCAD software installation 

Here is some general information about installation, licensing and downloading Autodesk software:

AutoCAD 2012 installation fails on machine with NET 4.5

Previous Versions of Autodesk Software

Installation, Activation and Licensing

If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!

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If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

[Mark.Lancaster · Accepted solution]

@Anonymous

Welcome to the community...

Your download is failing due to the method you're using..

Download and install per:

1. Access the Autodesk Virtual Agent (link is in my signature) and follow the download links to your product.
2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product

If you want the full recommended installation steps, click on the installation link in my signature.

Good luck on your installation.

Although you were probably unaware of this, but when you post or share stuff here, please make sure it doesn't include your personal information such as your serial #. This is a world wide user forum and that type of info should not be included in your posting. Granted the installation log file helped us to determine your root cause (but it did contain your serial #)... So in the future remove or blur it out before posting. I will have the moderator remove it in order to protect your information.

[Anonymous]

Thank you, Mark. The installation went really well with your solution!