Desktop Connector failing to install error

[Anonymous]

Hello,

I am having problems installing Desktop Connector.

I downloaded the desktop connector zip file which executes the setup.exe file and opens up the Autodesk installer,  it gets to around 50% when it gives an error (I have attached a screenshot).

Looking up the issue did not help much as there is little to no information regarding this problem.

Your support/feedback would be much appreciated.

(If this was posted in the wrong category, my apologies, I could not find an appropriate category for the Desktop Connector specifically).

[Anonymous]

Hello,

I am having problems installing Desktop Connector.

I downloaded the desktop connector zip file which executes the setup.exe file and opens up the Autodesk installer,  it gets to around 50% when it gives an error (I have attached a screenshot).

Looking up the issue did not help much as there is little to no information regarding this problem.

Your support/feedback would be much appreciated.

(If this was posted in the wrong category, my apologies, I could not find an appropriate category for the Desktop Connector specifically).

[natasha.l · Accepted solution]

Hello @Anonymous, 

Thanks for posting in the forum. 

Please run through these basic installation prep steps below: 

1. Reboot the computer, make sure apps are not auto running in the background 
2. Make sure you have an uninterrupted high-speed connection to the internet & try adjusting your  LAN  & proxy settings etc.
3. Temporarily disable/disconnect security features such as Antivirus, Firewall, VPN & UAC on your Windows operating system.
4. Try reviewing & following the steps in the Desktop Connector Help page. 

              - Install Desktop Connector, access the download from your Autodesk Account

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[natasha.l · Accepted solution]

Hello @Anonymous, 

Thanks for posting in the forum. 

Please run through these basic installation prep steps below: 

1. Reboot the computer, make sure apps are not auto running in the background 
2. Make sure you have an uninterrupted high-speed connection to the internet & try adjusting your  LAN  & proxy settings etc.
3. Temporarily disable/disconnect security features such as Antivirus, Firewall, VPN & UAC on your Windows operating system.
4. Try reviewing & following the steps in the Desktop Connector Help page. 

              - Install Desktop Connector, access the download from your Autodesk Account

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

Hello @natasha.l,

Thank you for your feedback,

I tried all the possible fixes on the help page you linked, but unfortunately, it did not help, and the problem persists. 

Your further assistance would be much appreciated.

Lenese

[Anonymous]

Hello @natasha.l,

Thank you for your feedback,

I tried all the possible fixes on the help page you linked, but unfortunately, it did not help, and the problem persists. 

Your further assistance would be much appreciated.

Lenese

[Anonymous]

Hello @natasha.l,

Can I try to install an older version of Desktop Connector to see if that would help in any way?

Specifically v. 14.10.0.1456 from June 1, 2021.

Lenese

[Anonymous]

Hello @natasha.l,

Can I try to install an older version of Desktop Connector to see if that would help in any way?

Specifically v. 14.10.0.1456 from June 1, 2021.

Lenese