customization file load failed. File not found enu\support\acad

[Anonymous]

Hi Support,

I am trying to create a thinapp from AutoCAD 2016. I am using trial license. 

Product: AutoCAD 2016 x64
License Type: Education Multi-seat Stand-alone
Access Type: Single-user
Authorized Usage: Installation on up to 1250 devices. No network server required*
Product Key: xxxxx
Serial Number: xxx-xxxxxxxxx

Using the latest Vmware thinapp. We are trying to deploy the thinapp on Horizon View 6 Desktop Pool. We have a NVIDIA Card configured. It installs fine while creating the thinapp. But when we deploy it we get "customization file load failed. File not found enu\support\acad ". Screenshot of the errors are attached.I checked this acad file is not present on the machine where we created the thinapp. Is it possible at least to creat a thinapp out of your AutoCAD 2016 trial license. Is there a doc on how to go about doing a Thinapp. When we use AutoCAD 2017 thinapp software crashes after postscan. Can you provide detailed instruction on how to create a thinapp out of AutoCAD 2016.

Please help.

This is a public forum, please refrain from posting serial numbers or personal information


Edited by
Discussion_Admin

[qnologi]

Probably somewhere under here it mentions something to affect...

http://www.autodesk.com/company/legal-notices-trademarks/software-license-agreements

[Alfred.NESWADBA]

Hi,

>> We are trying to deploy the thinapp on Horizon View 6 Desktop Pool

From my thoughts: that's in conflict with the Autodesk licensing rules.

- alfred -

[Mark.Lancaster]

@Alfred.NESWADBA and @qnologi:  This has nothing to do with creating an application using an Educational Account/free license.  I thought it was too until I looked up what "Horizon View" meant.  In the end,  @Anonymous is referring to a process for deploying the software to their end users. 

@Anonymous I'm not a deployment expert but it appears you are using roaming profiles and Autodesk does not support that.

[Darin.Green]

@Mark.Lancaster is correct, the issue is due to you specifying roaming profiles. As a workaround for this, Start AutoCAD without the roaming profile being enabled, then configure all of the custom paths in side of AutoCAD options. When complete, export the AutoCAD profile then modify the AutoCAD shortcut and set the profile switch /p to point to the exported profile (Should be stored on your server in a share).

Just to be clear, AutoCAD will always check the keys in HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders to ensure they're referencing the default locations. However, if those files already exists in the roaming folder, AutoCAD will start successfully. That being said, over time these settings will degrade and the profile will become corrupt and you'll need to update the files yet again.

Possible Workaround:

1. Disable roaming profiles on one of the machines.
2. Launch AutoCAD so the profiles is successfully built.
3. Copy the following 2 directories onto a server share:
   • C:\Users\<username>\AppData\Roaming\Autodesk\AutoCAD 2017
   • C:\Users\<username>\AppData\Local\Autodesk\AutoCAD 2017
4. Configure Microsoft Sync Center to sync those directories to the shared and local profile areas.
5. Re-enable Roaming Profiles

[Anonymous]

Thank you @Mark.Lancaster and @Darin.Green. You hit the nail on the head. Its not a licensing issue because I get same problem when I try to deploy DWG True View 2017. Even with the error for AutoCAD 2016 I still get a license activation mail.

I just have a confusion about the files like acad which is mentioned in the subject. Shouldn't they not get created when I first install AutoCAD 2016 in Local and Roaming Profile. Because I couldn't find them there. Is there a way to get them created in the first install rather than first deployment without roaming profile?

[Darin.Green]

---

@Anonymous wrote:

I just have a confusion about the files like acad which is mentioned in the subject. Shouldn't they not get created when I first install AutoCAD 2016 in Local and Roaming Profile. Because I couldn't find them there. Is there a way to get them created in the first install rather than first deployment without roaming profile?

---

A profile is built for the person who's installing the software during the installation, but for everyone else a AutoCAD profile is created during the first launch of the application. You should be able to build up a default profile which includes these directories. Then remove all of the student windows profile from that machine, then when they log into the machine those file would be copied to their user profiles.

If you still insists on roaming profiles, you'll need to make those default user directories are being copied to the roaming profile area during login as outlined above.

[Anonymous]

Ok I got rid of the customization file errors by copying the respective Autodesk folder to Local and Roaming Folders in the Profile just as you said. But I stuck with the other error which is of acvmtools.crx file. Error screenshot attached. Like to know what this file is responsible for and see if I can fix that by copying it from somewhere. Or is it created as new file on each installation. Any commets would be helpful.

[Darin.Green]

---

@Anonymous wrote:

Ok I got rid of the customization file errors by copying the respective Autodesk folder to Local and Roaming Folders in the Profile just as you said. But I stuck with the other error which is of acvmtools.crx file. Error screenshot attached. Like to know what this file is responsible for and see if I can fix that by copying it from somewhere. Or is it created as new file on each installation. Any commets would be helpful.

---

The solution to this error is updating your graphics card driver to the latest version from the vendors site...

More information: https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Exception-in-ACVMTOOLS-ARX-Unhandled-exception.html

[Anonymous]

Story so far. I have a lot of combinations to make it work but still I am stuck. When I install AutoCAD 2016 in the template windows machine it works for different users. When AutoCAD 2016 is installed it creates Appdata\Roaming\Autodesk\AutoCAD 2016\R20.1\enu\support\acad files. There are no Appdata\Local\Autodesk\AutoCAD 2016\R20.1\enu\support\acad files. This works perfectly if a different user logs into the same template machine.

But when I deploy the same template through Horizon view I have selected to create just 5 machines for test and these are replicas of the template machine. When AutoCAD 2016 is loaded it looks for acad files in Appdata\Local\Autodesk\AutoCAD 2016\R20.1\enu\support\. I tried copying Appdata\Roaming\Autodesk\AutoCAD 2016\R20.1\enu\support\ to Appdata\Local\Autodesk\AutoCAD 2016\R20.1\enu\support\ on the profile server it works the first time. Next time it fails. Any suggestion I need to get this work as well as automate it.

Regards,

Neville

[Anonymous]

Ok tried another thing. Copied Appdata\Local\Autodesk\AutoCAD 2016\ folder to Default User path. It should get copied in the new user path but it does not. If I copy Appdata\Roaming\Autodesk\AutoCAD 2016 to Appdata\Local\Autodesk\AutoCAD 2016 it works. I am not sure how to have this folder already there when the user logs in. I can try with logon copy script but that's a last resort. Any other solution will help.

[Darin.Green]

---

@Anonymous wrote:

Ok tried another thing. Copied Appdata\Local\Autodesk\AutoCAD 2016\ folder to Default User path. It should get copied in the new user path but it does not. If I copy Appdata\Roaming\Autodesk\AutoCAD 2016 to Appdata\Local\Autodesk\AutoCAD 2016 it works. I am not sure how to have this folder already there when the user logs in. I can try with logon copy script but that's a last resort. Any other solution will help.

---

If a new user logs onto the machine and start AutoCAD, the application will build out these directories automatically. Not, only does the first launch of the application build out those folders, but it also builds their profile within the registry (CURRENT_USER) area as well that correspond to those files and directories.

Your users should have admin/power user rights to their machines, so their profiles can be built successfully. Without full access, the startup process will break the profile causing a corrupt profile which you're forced to rebuild.

In regards to your working process of copying the files from Roaming and into Local should not work because they house different resources and shouldn't contain the same information. < --- Not sure how that's working...

[natasha.l · Accepted solution]

Hello @Anonymous,

Thank you for appreciating in the forum. I understand you are having issues with users accessing the software properly. Please refer to this link that explains in further detail the possible issues you may be encountering and help point you in the right direction. 

Review this link Permissions restrictions  several reasons for this users don't have access to certain data files, corrupt/duplicate user profiles or restricted user. 

I hope this answered your question or resolved the issue, if so please click Kudos or the "thumbs-up!" Did my response help resolve the issue? Please "Accept As Solution" to help others in the community.