Cannot uninstall Autodesk Maya 2016

Cannot uninstall Autodesk Maya 2016

Anonymous
Not applicable
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Message 1 of 4

Cannot uninstall Autodesk Maya 2016

Anonymous
Not applicable

Hello

 

I have been trying to uninstall Autodesk Maya to no avail. Reason why I am doing this is because I have recently built my desktop computer that will take over all roles of the laptop and I am re-purposing it for something else. I tried to uninstall it through the settings panel under the "Apps & Features" tab in Windows 10, and it's not bringing up the window that normally pops up when you go to uninstall it.

 

I also tried another way, which is to go to the file directory in the drive its installed on and click on Setup.exe, and I get this error which I have attached as a picture below.

Capture.PNG

 

I'm effectively out of options now. Got any ideas to uninstall it and get around this roadblock??? Smiley Frustrated

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Message 2 of 4

Otto
Alumni
Alumni
Hello JurunceNK

It looks like you need help uninstalling - or have issues that may be addressed by uninstalling - an Autodesk product. Community members with similar questions found the following article(s) useful: The following article(s) should help you resolve the problem:

Uninstalling a Product

Once your product is uninstalled, please try downloading your Autodesk Software using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

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Message 3 of 4

Anonymous
Not applicable

I have no clue what my 38-digit product code is for Maya, nor can I not even find it in the Microsoft FixIt program. Here's the picture of the issue

Capture002.PNG

 

EDIT: To compound this issue further; here's the picture of what I am looking at in the Settings tab:

Capture003.PNG

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Message 4 of 4

Mark.Lancaster
Consultant
Consultant

@Anonymous

 

I would suggest a Autodesk Clean uninstall per this article.   Just make sure to adjust the settings/locations since you have 2017 product installed on this machine.  In addition do not delete any common location information such as Programdata.

 

Update: You may also want to try the Windows Cleanup utility (link is in my signature), CCleaner or Revo Uninstaller Freeware to clean up stuff that Microsoft Fixit is missing

 

Mark Lancaster


  &  Autodesk Services MarketPlace Provider


Autodesk Inventor Certified Professional & not an Autodesk Employee


Likes is much appreciated if the information I have shared is helpful to you and/or others


Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

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