Cannot install 3ds Max 2018 successfully

[Anonymous]

[lynn_zhang · Accepted solution]

Hi @Anonymous Welcome to Autodesk Community!

Please disable your firewall and anti-virus programs, and re-download 3ds Max from our Virtual Agent (click on Download Links, choose product and version). Then try the installation again.

[natasha.l · Accepted solution]

Hello @Anonymous,

If you are using a download now or install now you want to try a more effective method called browser download via the Autodesk Virtual Agent. 

I have listed some steps to prepare your system for download and installation in case you run into a problem. 

1. Conduct a Clean Uninstall of the program use MSfixitTool to complete the uninstall 
2. Log in as an Administrator 
3. Empty your TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Start Menu and hit Enter 
4. Temporarily disable your Antivirus software & Firewall
5. Temporarily disable UAC:  Windows 7 , Windows 10 
6. Use Browser Download Method from Autodesk Account or via the Autodesk Virtual Agent (download all the parts)

Keep us updated. 

Please "Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.

[natasha.l]

Hello @Anonymous,

Please let us know if you are still experiencing this issue or the Autodesk Virtual Agent resolved it, if it did please "Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.

[Anonymous]

there is problem with this windows installer package a program run as a part of the step did not finish as expected contact your support personnel or package vendor 3d max 2018