Cannot choose "Operating System", therefore cannot install

[Anonymous]

After trying to install from student sign in screen it prompts you to select a version of inventor, your OS, and the language. After you choose one, the next drop down menu activates allowing you to choose the next one (ex: Once you choose Inventor 2016, you can then select an OS) but the issue is when you click the OS drop down menu there are no options, therefore you cannot choose a language and cannot click Install Now. I've attached a screenshot with the instance.

[Anonymous]

I am also having this issue, maybe an error on the website.

[lynn_zhang]

Hi @Anonymous & @Anonymous

Thanks for reporting the issue and sorry for the inconvenience! This might be related to another system issue in Education Community which we are currently working on. So the download is temporarily unavailable to prevent further occurrence of the issue. We appreciate your understanding and patience!

[Anonymous]

soooooo, you're not gonna let us have access to your item, not a recovery link or something?

[wongam]

Hi @Anonymous,

In the meantime, suggest you download the 30 days free trial version from our Autodesk free trial page. Please use this for now. We'll post more information when the issue is resolved.

[Anonymous]

about when will you have it running?

[Anonymous]

Did this never get resolved because i'm having this exact problem right now

[Anonymous]

same problem, help please.

(update)

it worked, it was a problem on my side.

[Anonymous]

What was the problem, just wondering if I've been doing the same thing

[Anonymous]

SAME PROBLEM! PLZ HELP!

[Anonymous]

Problem still occurs. I have this problem with Maya 

[Anonymous]

Having the same issue while downloading Autocad student version right now. Please help.

[Mark.Lancaster]

Everyone experiencing this issue see my reply here https://forums.autodesk.com/t5/installation-licensing/students-licencing-issue/m-p/8084506/highlight...

[Anonymous]

Hello there,

I had the same problem, but i managed to fix it and get my licence (the problem is in the clientlibs.min.js script at line 184: m+=this.i18n["os-"+l.key[k].toLowerCase()];) so what i did is delete the method toLowerCase() and replace the origin line by: m+=this.i18n["os-"+l.key[k]]; by clicking ctr+shift+i to open the developper tools and search in the console tab for:

Uncaught TypeError: l.key[k].toLowerCase is not a function
at d.populateOsDropDown (clientlibs.min.js:184) <<CLICK HERE AT THIS LINE AND MAKE THE MODIFICATION
at d.setSelectedRelease (clientlibs.min.js:204)
at d.onVersionChanged (clientlibs.min.js:445)
at HTMLSelectElement.ce (jquery.min.js:133)
at HTMLSelectElement.dispatch (jquery.min.js:1305)
at HTMLSelectElement.cm.handle (jquery.min.js:1210)

after that click ctr+s to save and change the version to make the script work again and you will notice that two choices added to the operating system marked as undefined for the both of theme the first choice is for windows and the second is for MacOs (im not sure). the rest is simple

Hope this will help you

[Anonymous]

Hello, im not as familiar with code. Do you think you could explain to me how to get to it? (in detail, im clueless!) Thanks.

[Anonymous]

I am having the same issue! Has this still not been fixed after 2 years?

[DarrenP]

what software are you trying to request?

[Anonymous]

AutoCAD 2019

[leowarren34]

I've just tried on the education portal and I did have to reload the page as it appeared blocked.

But once reloaded, I was able to request ACAD 2019.

[Anonymous]

I am still unable to choose an Operating System though. i have tried
reloading the page but it still has nothing in the drop down box for the OS.