Can't register Arnold Houdini, Ubuntu

[Anonymous]

Last week I purchased a month of Arnold hoping to use it commercially to give it a real production run to see how I like it.  It installed without to much trouble.  But licensing has been a unsuccessful nightmare. 

First it crashed running the license server, said check the logs for errors, and the path to the log didn't exist.  I contacted support, and have yet to hear anything.... that was a week ago.

So I saw that as it ran it created some rpm's and a install script.  I looked through the script and it looked like it was trying to install 3 of the rpm's  so I by hand alien installed those 3 rpm's .  Great after a restart it doesn't complain about the license server not being installed.   

Now it says arnold product is not registered.  I click register it takes a while and asks for my password.  I enter... wait a while and it says, "Failed to register Arnold product"  no errors. 

I'm stuck no way to register it.  Already burned through a week of my month license. Support isn't responding.  I scheduled a call but that's in another week after my 30 days is half over. 

with the watermark it looks like arnold is pretty amazing. And I feel like if it was licensed easy I would have already just purchased the year rental. but autodesk licensing/support is really making me sad. 

So I'm out of ideas, thus posting on the forums to see if this is more helpful than the other 2 ways of contacting support. 

[Anonymous]

Last week I purchased a month of Arnold hoping to use it commercially to give it a real production run to see how I like it.  It installed without to much trouble.  But licensing has been a unsuccessful nightmare. 

First it crashed running the license server, said check the logs for errors, and the path to the log didn't exist.  I contacted support, and have yet to hear anything.... that was a week ago.

So I saw that as it ran it created some rpm's and a install script.  I looked through the script and it looked like it was trying to install 3 of the rpm's  so I by hand alien installed those 3 rpm's .  Great after a restart it doesn't complain about the license server not being installed.   

Now it says arnold product is not registered.  I click register it takes a while and asks for my password.  I enter... wait a while and it says, "Failed to register Arnold product"  no errors. 

I'm stuck no way to register it.  Already burned through a week of my month license. Support isn't responding.  I scheduled a call but that's in another week after my 30 days is half over. 

with the watermark it looks like arnold is pretty amazing. And I feel like if it was licensed easy I would have already just purchased the year rental. but autodesk licensing/support is really making me sad. 

So I'm out of ideas, thus posting on the forums to see if this is more helpful than the other 2 ways of contacting support. 

[natasha.l]

Hello @Anonymous, 

I understand that you have a network license for Arnold, registration is not required that's for single user licenses of Arnold.  Please review this article on the Arnold forum "Arnold License Manager crashes / Failed to register Arnold product". 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[natasha.l]

Hello @Anonymous, 

I understand that you have a network license for Arnold, registration is not required that's for single user licenses of Arnold.  Please review this article on the Arnold forum "Arnold License Manager crashes / Failed to register Arnold product". 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

I believe that you are mistaken, I do not have a Network license.

Once I log in, my Product and Services page is telling me:

License type: Autodesk ID

Activation: Sign In

If I filter by license type, I only have "Autodesk ID" as an option.  I don't see anywhere to download the license file as described in the link you sent. 

[Anonymous]

I believe that you are mistaken, I do not have a Network license.

Once I log in, my Product and Services page is telling me:

License type: Autodesk ID

Activation: Sign In

If I filter by license type, I only have "Autodesk ID" as an option.  I don't see anywhere to download the license file as described in the link you sent. 

[natasha.l]

Hello @Anonymous, 

It's helpful to know your license type, thank you for providing that. The link I provided takes you to the Arnold community forums. Feel free to request support there & review the Arnold for Houdini User Guide. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[natasha.l]

Hello @Anonymous, 

It's helpful to know your license type, thank you for providing that. The link I provided takes you to the Arnold community forums. Feel free to request support there & review the Arnold for Houdini User Guide. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

Yes I have an email requesting support that has been active for over a week without anyone responding....

Case 16160888 

I have updated it with as much info as I can, but without a response I'm at a loss.  

 at the link you suggested under licensing you'll find:

Licensing

Excerpt not found

The page: Arnold License Manager was found, however the excerpt named: about_licensing was not found. Please check/update the excerpt name.

Excerpt not found

The page: Licensing was found, however the excerpt named: license_download was not found. Please check/update the excerpt name.

-----------------------------------------------------------

I don't want to sound negative to you Natasha you are the only one at Autodesk who has responded.  Just know this has been very very frustrating and continues to be.  I can only imagine being in the middle of a tight production and not getting answers, and not getting a call back for 2 weeks. 

Thanks

[Anonymous]

Yes I have an email requesting support that has been active for over a week without anyone responding....

Case 16160888 

I have updated it with as much info as I can, but without a response I'm at a loss.  

 at the link you suggested under licensing you'll find:

Licensing

Excerpt not found

The page: Arnold License Manager was found, however the excerpt named: about_licensing was not found. Please check/update the excerpt name.

Excerpt not found

The page: Licensing was found, however the excerpt named: license_download was not found. Please check/update the excerpt name.

-----------------------------------------------------------

I don't want to sound negative to you Natasha you are the only one at Autodesk who has responded.  Just know this has been very very frustrating and continues to be.  I can only imagine being in the middle of a tight production and not getting answers, and not getting a call back for 2 weeks. 

Thanks