Can't install 3DS Max - installation restarts computer and restarts installation

[Anonymous]

I am using Windows 8.1. I have tried installing using "install now" and using the browser download. I tried the browser download with my firewall off, I left the browser open uninterruped through the entire process, but once the install starts, my computer restarts. When my computer finishes restarting, the installer goes back to the beginning. I have looked all over Google and have not found a single helpful answer. Please help me so that I can use 3DS Max.

[Otto]

Hello stitch7272 and welcome to the Autodesk community!

It looks like you need to find out more about downloading or re-downloading software, or are having issues that may be resolved by re-downloading.

For Windows users, before downloading products on Windows 10, please check that the product is compatible.

For general information about downloading or re-downloading (including eligibility), Community members with similar questions found the following article(s) useful:

Download Finder

Previous Versions of Autodesk Software

Download Methods

Find Your Eligibility for Previous Versions of Autodesk Software

Oftentimes installation and/or download issues can be addressed by using a different download method, or by downloading directly from the Autodesk Virtual Agent. Community members with similar issues found the following article(s) useful:

Software & Downloads

Downloading Previous Versions of Autodesk Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

Performing a Clean Uninstall

If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!

Kudos (click on the link or the "thumbs-up!" icon), are also gratefully received! (Even a bot likes praise.)

If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

[Anonymous]

Thank you for the reply, but unfortunately, this does not help my problem. 

[Anonymous]

I am still having this issue. I have tried running in admin mode as well. Still restarts my computer and restarts installation process.