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Can't get new Sketchbook to work on my tablet, only works with older version.

6 REPLIES 6
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Message 1 of 7
Anonymous
871 Views, 6 Replies
‎03-31-2019 09:32 PM
‎03-31-2019 09:32 PM

Can't get new Sketchbook to work on my tablet, only works with older version.

Hello!

 I currently bought a Samsung Galaxy Book2 and wanted to install the newest Sketchbook on it. However, when I did the installation didn't go through for it says it doesn't support my system. So, I tried looking for the older versions (version 7 and below) and they all work fine but can only use it in trial mode. I am happy to pay for the license but I can't seem to work out how. I hope someone can help me with this! Thank you for your time!

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Message 2 of 7
pendean
Community Legend
in reply to: Anonymous
‎04-01-2019 10:41 AM
‎04-01-2019 10:41 AM

Sketchbook support https://sketchbookhelp.zendesk.com/hc/en-us/requests/new?ticket_form_id=149598

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Message 3 of 7
Anonymous
in reply to: pendean
‎04-02-2019 05:21 AM
‎04-02-2019 05:21 AM

Thank you! I have tried them and they were able to supply me my codes but its only compatible if I download the newer versions which only can run on a win x64, but my tablet runs on a win x32 and can only support Sketchbook 7 Pro and older. But I will keep trying! Thank you.

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Message 4 of 7
natasha.l
Alumni
in reply to: Anonymous
‎04-02-2019 03:36 PM
‎04-02-2019 03:36 PM

Hello @Anonymous, 

 

If the app is no longer listed on the App stores, you can only download an older mobile version, if you originally downloaded it, while it was still on the store.

 

Try locating the 32bit version with the links provided in this article: 

Finding older versions of Autodesk SketchBook

 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.


Natasha
Community Product Support Specialist


Helpful Links:
AutoCAD Videos  | AutoCAD Crashes or Freezes  | AutoCAD Customer Council  | AutoCAD System Requirements   | Prepare your computer for download  |   Autodesk Virtual Agent  |    Clean Uninstall  |    Steps for Setting-Up Student Software

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Message 5 of 7
Anonymous
in reply to: natasha.l
‎07-21-2019 03:20 PM
‎07-21-2019 03:20 PM

I just got a Galaxy Book 2 as well and was disappointed to discover that Sketchbook couldn't be downloaded. I was looking forward to upgrading from my Note 8 screen for drawing. 😞 

 

I hope that the company will take those of us with this tablet into consideration soon and make Sketchbook compatible!

 

I guess I'll try to download an older version in the meantime.

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Message 6 of 7
Anonymous
in reply to: Anonymous
‎07-21-2019 05:28 PM
‎07-21-2019 05:28 PM

Hey! I emailed them directly and they were able to help me!! I have the sketchbook 8 pro on mine now! However the only down size is you cannot rotate the canvas and can’t do big size files!
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Message 7 of 7
Anonymous
in reply to: Anonymous
‎07-21-2019 05:30 PM
‎07-21-2019 05:30 PM

Oh, excellent! I'll plan on doing that. Thanks for the update!
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