Solved: Re: Bad image after Install

Anonymous · ‎03-13-2016

So I installed the student version of Maya 2016 for my Laptop (Windows 10) via the install now option. No apparent issues, but for some reason when I try and open it I get the following error:

How do I solve this?

Otto · ‎03-13-2016

Hello tshepp121 and welcome to the Autodesk community!

It looks like you are experiencing issues with your product on Windows 10 or want to know which Autodesk products are supported on Windows 10. Community members with similar questions found the following article(s) useful:

Windows 10 support for Autodesk products

Other threads about Windows 10 support

Change your mind about Windows 10? Here's how you can roll back

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jeffrey.sin · ‎03-13-2016

Hi @Anonymous,

Welcome to the Community.

It could be related to the Microsoft Visual C++ Redistributable package, check out the solution from this article: Error: "The program can't start because MSVCR110.dll is missing from your computer." when using Autodesk products.

Alternatively, try re-installing the software by re-downloading the installer from the Virtual Agent instead. Let us know how it goes.

Thank you,

Jeffrey Sin

Autodesk Customer Support

Anonymous · ‎03-14-2016

Thanks a lot, it seems the C++ files were causing the issue.

Anonymous · ‎09-04-2017

You can go to the 3Ds max file location, (Windows (C) -- Programme Files-- autodesk-- 3ds max design) see either which dll files size is 0 KB, please list down the name of that file and ask your friends who is using the same version of 3ds max software, ask her/him to check his files which you lost and email to you those files. After you received , please save it into your your 3Ds max design file location (Windows (C) -- Programme Files-- autodesk-- 3ds max design) and replace the original files. Last, you try to open your 3dsmax file again, it should be sholved. Hope this solution may help you to solve that problem.

Anonymous · ‎10-08-2017

Hello.

I have been using Fusion 360 for almost a year now on a hobby licence its due to run out in November.

I have just tried to open the software and a bad image notification appeared as per the previous thread.

Do i have to uninstall and reinstall from the Virtual agent to solve the problem.

What will happen to all my project folders? will they be installed when i log back onto the new software?

Regards

Dave.

Mark.Lancaster · ‎10-08-2017

@Anonymous

I would recommend that you perform a Fusion 360 clean uninstall and reinstall. Fusion 360 is a cloud based software so its not on the Autodesk Virtual Agent. Just download the free trial again and sign in to authorize your subscription. No projects/files will be lost since they are stored in the cloud.

Mark Lancaster

& Autodesk Services MarketPlace Provider

Autodesk Inventor Certified Professional & not an Autodesk Employee

Likes is much appreciated if the information I have shared is helpful to you and/or others

Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

Anonymous · ‎10-10-2017

Hello Mark.

Thanks very much for the information. The procedure worked very well I am now up and running.

Thanks again.

Dave.

Bad image after Install

Bad image after Install

Bad image after Install

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