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Autodesk made a transition from our old virtual agent to a new AVA | Virtual Agent, this transition occurred January 31st, 2018.
To Download using AVA
Here is a screencast of the download experience: http://autode.sk/2BRS7re
Here is the direct link to AVA software downloads: https://ava.autodesk.com/?input=Account_Software_Download
Comments & Feedback
Customers can submit feedback here: ava.feedback@autodesk.com.
Or
There is also a survey within AVA at the bottom of the screen after a conversation is initiated:
AVA can also help with some other common issues:
- Managing your Autodesk Account (changing the Contract Manager or Software Coordinator)
- Downloads and upgrades
- Activation & registration
- Installing and configuring your product
- License management (Home Use License)
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
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