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701 Views, 2 Replies
Autodesk TrueView 2017 on Windows 10 crash when trying to start.
What is wrong?
TrueView 2016 running fine on the same host
AutoCad LT 2017 running fine on the same host
licensing
Welcome to the community and hopefully my (or someone else) reply will be beneficially to you.
As a reminder, this is a world wide (public) user forum where users are assisting others. In addition do not post, attach screen shots, or share any personal information (such as your serial #) here.
Those dialog/message is not going to help us understand your information. The information within will.. I would suggest the following.
Get the error report dialog (what's in your images) to appear again. Do not close them. Go to your C:\Users\<user name>\appdata\local\temp folder and locate the dmpuserinfo.xml file. OPen the file in notepad or an xml editor. Remove the serial # and and other personal info. Save it as another XML file name and attach here. From there we might be able to determine what's causing the issue.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
I bet this is related to your graphics card driver... Try updating your graphics card driver to see if it resolves the issue.
If this information was helpful, please consider using the Accept Solution
Darin Green
Director of Customer Support
Synergis Engineering Design Solutions
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