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For weeks, I have been trying to properly install AutoCad 2018 for Mac. I am signed in, and once I select the language (after Version & OS) I get the error message shown below. I do not get the proper serial #s, so I am stuck using a trial version which will expire soon. Please advise how to properly get the proper credentials for the education version. I have used Chrome & Safari; and two different computers. Same results. Thank you in advance.
@Anonymous
Since this is related to educational you'll need to contact the Autodesk Educational Support team https://www.autodesk.com/education/support/edu-contact-us-form
I will also tag @natasha.l to see if she can assist you. This issue has been reported numerous times and I'm not sure if there was ever a solution for it.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
Hello @Anonymous,
Welcome to the community.
Please try to resetting and changing your Autodesk Account credentials & a different wifi network, if that does not resolve it please reach out to the educational support team for more support as mentioned.
In some cases, this has to do with your account set up or a protected network environment.
Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
Hello @Anonymous,
If the suggestions did not help the Educational Support team should have been able to resolve this for you by fixing the account or transferring it to someone who could.
In some cases, users have needed to create a new account. Best of luck & I hope you don't need to do that.
Thank you for posting.
Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
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