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AutoCAD Electrical 2016 Licensing issue

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Message 1 of 4
wsmith83R4S
232 Views, 3 Replies

AutoCAD Electrical 2016 Licensing issue

My company has a license for AutoCAD Electrical 2016. It is for 2 PCs. I am trying to remove it from one laptop to another. I keep getting activation limit exceeded. So I tried to transfer from one laptop to anther and received an error reference 45 code. which is, computer does not match the product serial number or the license is reserved under a different login id and password. we have no idea who's login it was installed on and no way of finding out. Any ideas on how to make the transfer work? 

3 REPLIES 3
Message 2 of 4
DarrenP
in reply to: wsmith83R4S

you will need to go to Autodesk or your reseller to get the activation code & check your serial number

You can try contacting Autodesk here: https://www.autodesk.com/support/contact-support?startHelpBranch=post-purchase/download-software

DarrenP
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Message 3 of 4
wsmith83R4S
in reply to: DarrenP

I have the activation code and serial number, it still will not work. waiting on support to contact me now

Message 4 of 4
wsmith83R4S
in reply to: DarrenP

This was the problem. Autodesk supplied me with an activation code

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