AutoCAD 2018 LT activation

[Anonymous]

Our organization recently purchased a stand alone copy of AutoCAD LT 2018 (we also have the full version of 2018). When we first entered the serial number and product ID, we were unable to login.  It kept on telling us to login as a different user.  Now the staff member who is using the product has to use the trial version because we can not activate it.  When we try it tells us that it has expired.

How do we get it activated?

This is a public forum, please refrain from posting serial numbers or personal information


Edited by
Discussion_Admin

[Mark.Lancaster]

@Anonymous

Welcome to the Autodesk User's Community..

Never and I mean never share any sensitive information here such as email address, serial #, subscription account number, business address, and phone/cell #. This is a world wide peer to peer network and such items should not be posted here for security reasons.  I will have the moderator remove your attachment to protect your information.

Is the product usage assigned to this new individual?  You have a single user subscription and activation is done through a given Autodesk ID. Which means the contract manger for your subscription needs to log into their account, assign it to the given Autodesk ID. Do you know who the contract manager is for your subscription?  Have you already done this?

[natasha.l]

Hello @Anonymous,

It maybe due to one of the issues below where the administrator needs to assign the product to the user to activate. 

Subscriber is the User | Subscriber is Account Administrator (Individual Users)

Account Administrator Manages your Software (Assigned Named Users)

Thank you for posting to the forum. 

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

You may be right, but we are not sure who the account manager is?  And how they change it.  We have always used the full server versions, but this is a one off and is not showing up anywhere we can find it.