after the installation is noted as complete, all of the items are noted as "failed to install". I have tried it 4 times with the same result. please help, thank you
Solved! Go to Solution.
Solved by natasha.l. Go to Solution.
@Anonymous
Welcome to the community...
Without your installation log file we can only speculate what the issue at this point. So post your installation file or I will assume its just failing due to the method you're using.
Although this image is showing Inventor and the 2017 version, the steps are the same.
Access your Autodesk Account, select to change to browser download and download all parts. Make sure to take notice of how many parts and also your browser may have pop-up blocker enabled so make sure to disable if you are not getting all the parts.
Your installation is simply failing due to the method (web installer) you're using. This method is unreliable and shouldn't be used.
Finish and download and install per:1. Access the Autodesk Virtual Agent and follow the download links to your product.
2. Download all of the parts (some applications only have a single part to download) for your product first as I indicated above. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product
If you want the full recommended installation steps, click on the installation link in my signature.
However if the installation does fail using this method, please post your installation log file here so we can review it. Posting info: Sometimes installation log files contain personal information such as your serial #. Prior to posting your log file please make sure to remove such info.
Good luck on your installation and report back on your progress.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
Hello @Anonymous,
The educational community site is working properly, but if you are having issues accessing downloads in your Autodesk Account you can try another method.
Download & Install by reviewing the following:
Note: An internet connection is required to activate, every 30days you should be connected to the internet at some point (to verify your license & use the software)
Let us know if you have any more questions.
Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
Hello @Anonymous,
Please let us know if you were able to locate a download using the method suggested above.
Also, let us know if you can now access & see any products in your Autodesk Account. If you can not please let us know & I will turn this into a case for you to get this corrected in your account.
Thank you.
Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
Can't find what you're looking for? Ask the community or share your knowledge.