Hello,
After switching to single user license from network license and updating to AutoCAD 2021 from 2019, we are getting some new error messages when starting AutoCAD. However, and of course, not every PC are getting these warnings.
1) First message says "Unhandled exception has occurred in a component in your application etc.
Access to the path 'C:\Users\(username)\AppData\Local\Temp\WinSAT' is denied.
2) The other messaged reads "Unhandled exception has occurred in a component in your application etc.
Access to the path 'C:\Users\(username)\AppData\Local\Temp\CR_F228A.tmp' is denied.
Thanks in advance for assistance.
Michael
Solved! Go to Solution.
Solved by natasha.l. Go to Solution.
Hello @mviscettoVGK6V,
This is a system error WinSAT is a Windows System Assessment Tool, its purpose is to evaluate the performance of your computer and the hardware capabilities which it is running. When launching your application the system is using this module/tool.
Follow these steps to correct the issue:
The software needs Administrator rights during installation, at first launch after installation & when required by the operating system.
Users must have full control permissions to read/write to the folder locations:
Additionally, users must have Full Control permissions to all registry keys and values:
Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
Thank you for that information.
I have already checked to make sure the user(s) have full access to the folder locations listed but I will try your suggestions.
Have a great day
If anyone is having a similar problem in 2024, attached photo shows error to path,
Above mentioned solution works, I had to also create the "REX" folder,
Not 100% sure if only making the REX folder would have worked without above steps, but it works now!
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