3ds Max Indie version - no serial number

[heynewt]

Hi,

I just purchased a one-year 3DS Max Indie license.  The install did not require a serial number.  But any support issues I have require me to input the serial number.  When I go to my Autodesk Account page Management section, I have version numbers listed, but no serial numbers for my purchase are listed there.  Nothing under the Management section will show me a serial number.

I have a subscription I.D. # but I don't think that will work.

In a bit of Catch-22 position in that I can't contact support without a serial number, and I need support to actually give me a serial number.  Ugh!

Any advice would be appreciated.

Robert

[natasha.l · Accepted solution]

Hello @heynewt, 

Just to clarify, can you please confirm that the real issues is that you can not submit a support case. 

Can you try to submit a case from your Autodesk Account, no serial number is required in this case. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[heynewt]

Thanks for pointing that out.  I'll use that method to contact support.

I was originally attempting to contact them about getting a use-at-home license addition to my indie license, and that request can't be made without a serial number.

Still, I'd like an answer from them about why I don't see my serial number in the Management tab.

Thanks,

Robert

[DarrenP · Accepted solution]

its because the license is based off of your autodesk account not a serial number

no need to request a home use license just install it & log in using your autodesk account info

[heynewt]

Perfect, that answers my question.  Thanks Darren!