Your serial number. Revit LT 2014

[revitnation]

Why do I keep getting this message when I try to GET MY serial number. I have already paid for the product! I feel like I have been robbed!

!!!!!!!!We had trouble getting your serial number.

To help us report this issue, contact customer service.!!!!!!!

[lynn_zhang]

Hi @revitnation

Sorry to hear you have trouble getting your serial number! What exact error message did you get?

The serial number should be available in your Autodesk Account. See Finding Your Serial Number in Autodesk Account and follow the instructions. 

[revitnation]

*Screenshot removed*

[Mark.Lancaster · Accepted solution]

@revitnation

Although I'm not able to assist you since I'm a user and don't have access to your account..  But for the future please do not post images showing your serial # and/or personal information..

[revitnation]

Why can't autodesk help me with my serial number! What is the problem!!!!! I paid for the product!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Mark.Lancaster]

I understand your concern..

But this is a user forum and not an offically way to contact Autodesk.  Although Autodesk does monitor these forums, it doesn't mean they will see and/or respond to your issue in a timely fashion.   Have you logged a support case through your Autodesk Account or use the chat option here.   Just wait to the page fully loads to see the chat option.

[revitnation]

Can you remove this thread.

[revitnation]

Thanks Mark. The chat desk solved my problem. Thanks for helping me out and volunteering your time.

[lynn_zhang]

Hi @revitnation

Glad to hear your problem has been resolved. I have removed the screenshot in your thread which had the serial numbers.