Welcome Email

Anonymous · ‎06-17-2015

I purchased AutoCAD LT over 24 hours ago and have yet to recieve a second welcome email.

Order number is 10115989259 dated on June 15th

I checked my mail setting and no spams/junk etc. was found

matthew.d · ‎06-23-2015

Hi @Anonymous,

Apologies that you have not heard anything yet. It appears your order was fulfilled, but you were not granted permission in your Autodesk Account. I have submitted a resync for your account and you should receive the permission within 24 hours (usually much less). Let me know if you have any trouble after this period, as I am happy to help.

Matt DiMichele
Autodesk Product Blogs | @ADSKCommunity Twitter

Likes are greatly appreciated. Everyone enjoys a thumbs up!

Please Accept As Solution if this resolves your issue, to help others benefit and locate it.

Anonymous · ‎06-24-2015

Hi Matt.

I received all the information and up to now I can work without any trouble.

Thanks for your support

Vladi