Unhandled Execption (Dump) with dumpuser info

Unhandled Execption (Dump) with dumpuser info

Anonymous
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Message 1 of 6

Unhandled Execption (Dump) with dumpuser info

Anonymous
Not applicable
Hello 2 days ago i wanted to install 3ds max but at the setup installation an error comes up with this deatils:
adsk_setup_minidump.dmp
dmpuserinfo.xml
dumpdata.zip
Here is the dumpuser info:
<?xml version="1.0" encoding="UTF-8"?>
<CERInfo ClientVersion="4">
<ProcessInfo
/>
<UserInfo UserCanBeContacted="yes" ComputerName="MÓR-PC" SerialNum="###-########">
<UserName value =""/>
<UserPhone value=""/>
<UserEmail value="oczean69@gmail.com"/>
<UserSubscription macID="{a707d83a-f1a5-4be8-bd9d-56a57ce3413c}" userId=""/>
<ErrorDescription CrashDate="2017. 09. 15." CrashID="{8DFD4D53-92EF-40C6-97FC-72BEE5A8FB51}" AllowRT="1"></ErrorDescription>
<Metrics CalendarUptime="0" RequiredSend="0" WaitDur="10000" /></UserInfo>
<upipackage><upivalue version="1.0" type="product" requestingapp="true"><level name="productline" id="PLATFORMINSTALL"><level name="release" id="2016"><level name="master" id="SETUP_32"><level name="build" id="9.0.0"/></level></level></level></upivalue>
<upi_error>Error accessing UPI repository in the 32-bits registry</upi_error></upipackage><OSInfo MajorVersion = "5" MinorVersion = "1" BuildNumber = "2600" PlatformId = "2" CSDVersion = "Service Pack 3" ServicePackMajor = "3" ServicePackMinor = "0" SuiteFlags = "100" KernelMajorVersion = "10" KernelMinorVersion = "0" KernelBuildNum = "14393" KernelReleaseNum = "206"/>
<LocaleInfo> <LocalUserDefault IDefaultAnsiCodepage="1250" IDefaultCodepage="852" IDefaultLanguage="040e" IDefaultCountry="36" ILanguage="040e" ICountry="36" />
<LocalSystemDefault IDefaultAnsiCodepage="1250" IDefaultCodepage="852" IDefaultLanguage="040e" IDefaultCountry="36" ILanguage="040e" ICountry="36" />
</LocaleInfo>
<WininetInfo WininetMajorVersion = "11" WininetMinorVersion = "00" WininetBuildNum = "14393" WininetReleaseNum = "447"/>
<MC3Info sessionId="" userId="" />
<ProductInformation name="Autodesk Installer" build_version="10.0.37.0" ui_language="en-US" bundle_name="Autodesk 3ds Max 2017" product_key="#####" registry_localeID="1033" /><AppCDATA><![CDATA[]]></AppCDATA>
<DxDiagInfo><SystemInformation><OperatingSystem><![CDATA[64-bit Windows 10 Enterprise 64-bit (6.2, Build 9200) (14393.rs1_release_sec.170327-1835)]]></OperatingSystem><Language><![CDATA[Hungarian (Regional Setting: Hungarian)]]></Language><SystemManufacturer><![CDATA[n/a]]></SystemManufacturer><SystemModel><![CDATA[n/a]]></SystemModel><BIOS><![CDATA[n/a]]></BIOS><Processor><![CDATA[n/a (4 CPUs)]]></Processor><SystemMemory><![CDATA[8192MB RAM]]></SystemMemory><PageFile><![CDATA[4415MB used, 8303MB available]]></PageFile><FullDirectXVersion><![CDATA[DirectX 12]]></FullDirectXVersion><DxDiagVersion><![CDATA[6.02.14393.0000]]></DxDiagVersion></SystemInformation><GraphicsDeviceInfo><DirectXVersion><![CDATA[9.0c]]></DirectXVersion><DDIVersion><![CDATA[12]]></DDIVersion><DDIVersionNumber><![CDATA[c]]></DDIVersionNumber><DxDiagWHQLLevel><![CDATA[0]]></DxDiagWHQLLevel><DriverSignedValid><![CDATA[True]]></DriverSignedValid><DriverSigned><![CDATA[True]]></DriverSigned><Manufacturer><![CDATA[NVIDIA]]></Manufacturer><ChipType><![CDATA[GeForce GTX 960]]></ChipType><DACType><![CDATA[Integrated RAMDAC]]></DACType><GraphicsHWMemory><![CDATA[4095 MB]]></GraphicsHWMemory><DisplayMode><![CDATA[1920 x 1080 (32 bit) (59Hz)]]></DisplayMode><VendorID><![CDATA[0x10DE]]></VendorID><DeviceID><![CDATA[0x1401]]></DeviceID><SubSystemID><![CDATA[0x854D1043]]></SubSystemID><RevisionID><![CDATA[0x00A1]]></RevisionID><GraphicsDriverFile><![CDATA[C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a2b0acab06663645\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a2b0acab06663645\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a2b0acab06663645\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a2b0acab06663645\nvldumdx.dll]]></GraphicsDriverFile><DriverFileVersion><![CDATA[22.21.0013.8205]]></DriverFileVersion><DriverDate><![CDATA[2017. 05. 01. 2:00:00]]></DriverDate><WHQLLevel><![CDATA[1]]></WHQLLevel></GraphicsDeviceInfo></DxDiagInfo><VideoDriverInfo><ATIPackagingVersion><![CDATA[No value found]]></ATIPackagingVersion></VideoDriverInfo>
</CERInfo>
I tried a lot of things like .Net uninstall and install agin, run as administrator, run in windows xp 3 service pack , other .
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Message 2 of 6

irishman_team_kilber
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Mentor

you cannot run 3ds Max 2017 on xp! that is probably why your getting that error requirements Microsoft® Windows® 7 (SP1), Windows 8, Windows 8.1, and Windows 10 Professional operating system

 

here are the full requirements that you need  https://knowledge.autodesk.com/support/3ds-max/learn-explore/caas/sfdcarticles/sfdcarticles/System-r...

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Message 3 of 6

Anonymous
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(I have Windows 10 i just try to run is xp service pack 3 sorry(
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Message 4 of 6

Anonymous
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And its not working if i turn off
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Message 5 of 6

irishman_team_kilber
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Mentor

you cannot run it on xp. if you have windows 10 then you need to make sure you max loaded on that and update windows to the lastest net verison, make sure you have all the 3ds max 2017 lastest updates installed,

 

if it still doesn't work then i would try and reinstall max and reinstall it.

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Message 6 of 6

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