Unable to retrieve Serial Number Revit LT

[Anonymous]

I have just renewed my Revit LT subscription. It has been expired for several months. When I log into account management and click on "get serial number" a pop-up appears saying "we had trouble getting your serial number". Sent a couple of emails. Reply is pasted below. Still unable to get a serial number. Cost me two days work so far.

Any help appreciated. Thanks

Dear Matthew Hockings,

Thank you for contacting the Autodesk, Inc. online store. 

We apologize; unfortunately your serial number(s) were not generated at 
the time of your purchase. We have taken action to resolve this issue on
your behalf. 

To view your order, please log in to our Autodesk account page: 

1. Go to http://accounts.autodesk.com. 

2. Enter your email address and your password. 

*If you do not know your password, it can be retrieved by clicking the 
Forgot Password link. 

3. Click Sign In 

Once logged in you will be able to retrieve your activation information 
and download your order. 

If you need assistance with the activation process, our technical 
support team will be able to assist you at:

Web: http://www.autodesk.com/support 

Please feel free to contact us for other inquiries.

Sincerely,
John M.
Autodesk, Inc. online store
Customer Service
[email protected]
Email ID: 31561807

[Otto]

Hello mhockings and welcome to the Autodesk community!

If you’re having trouble with the activation email, please note that sometimes the email can be accidentally routed to your spam or junk folder. Please check there.

Also, please note that you should be able to access your download and activation information by logging into Autodesk Accounts.

If you cannot access software in your account and need to download it now, please go to the Virtual Agent.

If none of those items helped, please submit a support request as follows: 

Students should request to have the confirmation email resent via this form.

If you are having trouble with your Autodesk Account or an eStore purchase, please visit our order support page where you will be able to chat with a representative or submit a support request.

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[Mark.Lancaster]

@Anonymous

Welcome to the community and hopefully my (or someone else) reply will be beneficially to you.

As a reminder, this is a world wide (public) user forum where users are assisting others.  We do not have access to your account.  Although Autodesk does monitor these forums, it doesn't mean they will see and/or respond to your issue in a timely fashion.   I might suggest logging a case through your Autodesk Account.