Unable To Renew Education License as it says the document is insufficient for establishing eligibility

[agungnodya]

Hi
Im unable to renew my education access. they said "The document is insufficient for establishing eligibility for this offer"

i dont understand, i used the same document for the past 2 year and they confirm it

im a lecturer on a university and i want to get the license for educator

then i try to upload all the document they told, my university lecturer id, lecturer assignment letter, national lecturer id, approval from the university for me to be a lecturer.

they still said "The document is insufficient for establishing eligibility for this offer"
and now i only have 1 chance left to upload document
please help me

[The subject line of this post has been edited for clarity by Community Manager. Original: Unable To Renew Education License]

[mari.shimode · Accepted solution]

Hi @agungnodya, welcome to the Autodesk Community. I recommend you to double-check if you provide appropriate supporting documents (reference). Also, resetting your account might work. Please contact the education support by clicking the Ask the Assistant button so you can reset the number of submissions and re-apply for an education license. If it doesn't work still, please contact SheerID who handles the verification process.

[mari.shimode]

Hi @agungnodya, have you solved your issue by contacting our education support or SheerID yet? If you have solved the issue, please click the Accept Solution button on a reply you find useful so that others who have the same question can find the information easily. Thank you.

[mari.shimode]

Hi @agungnodya, I have marked my first reply as an accepted solution as you can solve your issue by taking one of the ways suggested.  Please visit the Autodesk Community again if you have any other issues in the future.