Unable to obtain my student license

[Anonymous]

Hello everyone,

I  hope that all of us are having a great day. As a student, I tried to download and install the free version of AutoCad for students, after I registered myself. I precise that during the registration process, my school was not in the database of AutoCad.

Once the registration done, I tried to download a version of AutoCad, everytime that I finished the selection of the edition, the windows version and the language of the software, I have an error message telling me that I cannot have my license and that I have to wait 30 minutes, well, it's been a day and nothing happened.

I tried to look online but I did not found anything relevant to help me.

You are my last hope,

Regards.

[Anonymous]

many threads on this all say you need to contact edu team here: https://www.autodesk.com/education/support/edu-contact-us-form

no one here can generate the serial numbers for you

[Mark.Lancaster]

@Anonymous 

Welcome to the Autodesk User's Community..

Everybody is experiencing this issue lately. You must reach out to the educational support team for resolution and run your product in 30 day trial mode until it is resolved.   You can download your product using Autodesk AVA (unless its the 2020 version).

https://www.autodesk.com/education/support/edu-contact-us-form

https://ava.autodesk.com/ (follow download links).

Autodesk has indicated the follow information in other postings.

This error message is related to a corrupt educational account, that the educational support team many need to assist you with. If it is not a severe account issue the other solutions are listed below:

Try going to Education Community <https://www.autodesk.com/education/free-software/featured> instead of signing in from top bar, please select the application first that you want to download. Then, click on Sign In you also may need to log out and re-login again, using the same method.

In addition, we request you to clear cache and cookies and re- try using a different browser like Firefox or Chrome.

Also try resetting your account or create a new one.

[Mark.Lancaster]

Everybody is experiencing this issue lately. You must reach out to the educational support team for resolution and run your product in 30 day trial mode until it is resolved.   You can download your product using Autodesk AVA (unless its the 2020 version).

https://www.autodesk.com/education/support/edu-contact-us-form

https://ava.autodesk.com/ (follow download links).

Autodesk has indicated the follow information in other postings.

This error message is related to a corrupt educational account, that the educational support team many need to assist you with. If it is not a severe account issue the other solutions are listed below:

Try going to Education Community <https://www.autodesk.com/education/free-software/featured> instead of signing in from top bar, please select the application first that you want to download. Then, click on Sign In you also may need to log out and re-login again, using the same method.

In addition, we request you to clear cache and cookies and re- try using a different browser like Firefox or Chrome.

Also try resetting your account or create a new one.

[Anonymous]

Hello,

Thanks, I'll try this.

Regards.

[Anonymous]

Hello Mark, I tried everything you mentionned I think, and nothing worked.

I sent a mail to the support.

Regards.