Unable to add user to AutoDesk account

[Anonymous]

We've recently got a license for the Autodesk AutoCAD Revit LT Suite.

When I start AutoCAD/Revit it gives the following message: Contact your administrator to request permission to use this product

I logged in my Account at Autodesk and tried to add myself as a user. However I'm unable to add one.

The contract information in my account is correct, although there is no contract manager listed.

What is the problem ?

[Anonymous]

Purchased 2 acad licenses this past Friday evening. Setup contract manager account but I cannot add users. When I click on save it goes back to an empty user list. I am not impressed that a world-wide multi-billion dollar company sells me thousands of dollars worth of software that I cannot use because they can't get their website to work. So much for wanting to start working Monday morning. (I am an end-user. Don't let the posting name throw you. It is merely the front of the email address I assigned to this account. Another flaw in this multi-billion dollar website.)

[lynn_zhang]

Hi @Anonymous Welcome to Autodesk Community!

Our sincere apologies for the issue with your license activation. Please submit a support case via this web form and our customer support will be assisting you with the issue. Thank you for your patience!

[jolsen2010]

I am having the same problem, I can not activate Autocad LT Mac because it says I need permission to use the product. I finally figured out that maybe it had something to do with adding myself as a user (I think),  but I am not able to add myself as a user, nothing happens.

I have been prevented from working for two days. I will lose clients. This should be easy to do. There is no reason I should spend two days (so far) trying to figure out how to register a product I paid for. It was easy enough to charge my credit card.

[jessica.t]

Hi @jolsen2010 and welcome to the Autodesk Community!

Thank you very much for bringing this issue to our attention. I have just contacted the customer service team regarding your case and someone will be in touch with you with a fix. I sincerely apologize for this inconvenience an completely understand your frustration. We will do everything we can to get you up and running! Please let me know if there's anything else you need in the meantime. Thank you!

[blakemiddleton]

I am also unable to add users with a new Building Design Suite subscription, so I can't use the software I paid for.  Please check case 10580966!  I need to be able to use my software today that I paid for!  The software worked fine last week, and I am under a deadline so this needs to be resolved ASAP!!  

[jessica.t]

Hi @blakemiddleton!

Sincere apologies for the delay! I just reached out to the representative who owns your case and asked her to contact you as soon as possible. Please let us know if you need anything else in the meantime. Thank you!

[Anonymous]

This has been fixed.

[jessica.t]

Glad to hear it, @Anonymous! And thanks for the follow up!

[blakemiddleton]

Now, it seems the managment portion of my account is totally down.  I click on the management tab from account.autodesk.com, and all I get is a blank page.  I need to be able to use the software today that I paid for!!  This is totally unacceptable and there is no way to contact anyone to get this resolved.  

[Anonymous]

I have been able to add users today. However, none of our management tabs are loading properly and my new users are unable to download software. I cannot for the life of me figure out how this process is so hard for autodesk. I am currently on hold with phone support and will update this thread when I get an answer. 

Hope I can get some answers for us. 

Grant Chapman 

[Anonymous]

I have been able to add users today. However, none of our management tabs are loading properly and my new users are unable to download software. I cannot for the life of me figure out how this process is so hard for autodesk. I am currently on hold with phone support and will update this thread when I get an answer.

Hope I can get some answers for us.

Grant Chapman

[camilo.lemos]

Hi @blakemiddleton and @Anonymous 

Sorry to hear you're having trouble accessing your Autodesk Accounts. We are aware of the issue with the Autodesk Accounts website and our teams are working to get it resolved ASAP.

I apologize for the trouble.

@blakemiddleton One of our customer support reps just sent you an email with an update on your issue.

[sa3clark]

Hi,

I think that this topic may be in-line with my issue.

I've raised a ticket 10590353, but haven't had any luck with getting a response.

I only need one user (myself) but the Users tab in Account Manager shows 0 users. When I try to add a user (either myself, or another email address) it always comes back to "0 results found".

As a result, I can't start AutoCAD LT, as the licensing check keeps returning "contact your administrator for access".

In addition to this, I've noticed that the subscription that I purchased yesterday (26/03/2015) under the "Get 15 months for the price of 12 months" special offer has an expiry of 21/03/2016. This should be 26/06/2016 to be a 15 month subscription.

If anyone could help, or tell me what I'm doing wrong, it would be greatly appreciated.

Thanks.

[Anonymous]

I am suffering from the same issue. I cannot add any users, including myself.

Can someone please contact me to resolve the problem?

Name: Christopher Anderson

User ID@ [email protected]

Software: Maya LT 2016

License Type: Desktop Subscription Single User

[Anonymous]

I am having the same issue with my Maya license. I am unable to add users or activate the product. 

[bkcook]

I'm having the same issue with adding myself as a user. Tried all the browsers, cleared all the caches and cookies... and nothing. Completely locked out of Inventor and can't do any more work this weekend. Thanks

[Anonymous]

Just to update everyone. It's now working for me. I just received a 'welcome' email from Autodesk naming me as an Account Administrator with a link to the Autodesk Account page. I thought 'Here we go again, it'll just be the same story with me unassigned and unable to add a new User' but it now says: 'Seats Available: 0 of 1' and the license is assigned to my name! And in the Users panel I am now showing up too. Opening Maya LT and putting in my Serial Number now activates it properly and it's no longer in Trial mode.

I don't know what happened for it to be fixed. With the 'welcome' email arriving just as it started to work it almost seems as if there was simply a delay in the whole process of assigning me as a User. So either that's what's been happening all along or someone at Autodesk did go in and manually add me as a User. Either way, I'm glad it's all worked out and I can get back to work! I hope it starts to work for everyone else too.

[bkcook]

It finally worked for me as well. I got the welcome email and was able to add myself. Good to go.

[camilo.lemos]

Hi everyone,

@Anonymous I've replied to the thread you created about this issue. You'll find that reply here. 

@Anonymous and @bkcook Glad to hear the issue has been resolved for you. You're right @Anonymous , the issue was caused by a delay in the system linking your purchase to your account and enabling you to assign users. 

The community team is here to help answer any additional questions you may have regarding this issue.

[Anonymous]

I purchased Autocad 2015 LT for Mac three days ago. Same as people on this forum, I can't log in ("Contact Your Adminstrator to Register to Use this Product") and can't add users, even though I have paid for this subscription! 

This is a mess - the issue appears to be going on for months with patchy fixes at best. It's still happening. I have two client deadlines and I can't access the drawings I created during my trial. PLEASE SOLVE THIS ISSUE NOW!