Subscription has Expired

[Anonymous]

OK, so over the past year or so, I've been able to move our users to our new Token Flex plan.

Typically, when they get the notice their license or subscription has expired, the pop up menu has a link in the bottom right of "Already have a license" where they are directed to click on this link, which then brings up another pop up menu where they select Multi-user and  this re-registers their license to the new Token Flex agreement.

Simple.

Well, I seem to now be getting a few users with this pop-up:

The user is logged into their Adesk account and can still use the application, but they get this pop up each time they open the app. How do I clear this?

[Anonymous]

OK....what happened to the rest of my post?

There was more typed in under the picture which seems to have not loaded....

***there we go...had to edit the post and add it all back in....odd***

[mdavis22569]

odd is I replied to it ..and it's gone

[Anonymous]

This site has Corona!!!

[mdavis22569 · Accepted solution]

I see this quite a few times a week since the about Dec for this issue.  Stuck in a Subscription expired error loop

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Subscription-Licensing-l...

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Licensing-Error-message-...

Generally (which isn't fun on 2020) the software license has to be reset

I use Travis's tool, found it's easier that way reset it or I just uninstall / reinstall it. 

[Anonymous]

@mdavis22569, Thanks!

Yeah, we've been doing the uninstall/reinstall practice with no issues, was just hoping for an easier, quicker fix with us being slammed at the moment with everyone working off-site and taxing the network as it is.

Guess we'll just have to schedule to do these things during off hours.