I haven't cancelled my Eagle or Fusion 360 services yet I have received the following email (twice). I turned it over to Autodesk "security" but they never replied. (links stripped). Is there as human to send this to?
"Autodesk
Subscription Cancellation Survey
This survey is to understand the reason behind your decision to change your Autodesk subscription.
Hi <User>,
We see that you have not yet completed the Autodesk Subscription Cancellation Survey.
According to our records, you recently decided to cancel your Eagle subscription. We value the opinion of our customers and would like to invite you to participate in a survey to understand the reason(s) behind your decision to change your subscription(s).
Two Ways to Participate
You can either choose a quick 3-minute online survey, or you can schedule a 15-minute candid telephone conversation with Ntara, a third-party research agency working with Autodesk.
Your participation in this survey will be kept confidential and the survey results will only be used to help us improve the Autodesk subscription experience.
START MY SURVEY
SCHEDULE A QUICK CALL
Cordially,
Rohit Kumar
Sr. Director - Customer Retention
About the survey
The purpose of the Autodesk Subscription Cancellation Survey is to gather insights and feedback from our current and former valued customers about their decision to change Autodesk Subscriptions. The survey results and data collected will be shared with Ntara’s customer experience analysts confidentially and will be used solely to improve our subscription, renewal, and overall product experience."
