Student license + non-professional personal license

Anonymous · ‎08-10-2020

Hello,

More or less 2 years ago I took modeling courses on Autocad and Revit.

So I signed up as a student to take advantage of the opportunity to learn how to use Autodesk software as much as possible.

The license was granted to me for 3 years and once my training was finished I was able to keep this license which I still have for 1 year.

A little less than 2 months ago I created a "non-professional personal" account on a second machine that I linked by a team with the other license.

A week ago I received a request from Autodesk asking me for proof for the student license while this request was sent to the email of the personal non-professional account, I believed in an error so I contacted the service in question to request additional information but I was told to see regulatory texts that had nothing to do with my question.

I have nevertheless read these regulations and I was able to find a passage proving that when the eligibility has been granted for a defined period, it remains valid even if the student has finished his studies, in no place I have found a ban on creating a non-professional personal account in addition to the student account.

The goal of my approach is to be able to transfer and subsequently use a possible file with a team, to share the work at the same time, but this by using accounts on two machines which belong to me and which are therefore not a team effort with the outside world.

This from an email contact with customer technical assistance which was, it must be said, very simple since it was a copy and paste of regulations that had nothing to do with my question.

I no longer have the ability to upload files, either on one version or the other.

I have a message letting me know that I do not have access to work online.

And today I just noticed that I can no longer save the work I have done or even export.

If there is something I did not understand I would like someone to explain to me why? I have nowhere found a text prohibiting the use of two licenses like the ones I created , or even managing a team with the licenses in question.

If necessary I can post screenshots to make a video which shows by image what I have just written to you.

When I want to access Fusion Team here is the error message I get!

it is true that I have changed my email address but the system should be up to date since the accounts recognize these ...

Conflict Fusion Team.png The person using ********@monmail.com has already been invited to this hub. Have you recently changed the email address associated with your Autodesk Account? Please post this issue on the A 360 forum for help resolving the conflict. You are already logged in as ********@monmail.com

Anonymous · ‎08-11-2020

I don't really understand what you did, or thought you were doing.

@Anonymous wrote:
A little less than 2 months ago I created a "non-professional personal" account on a second machine that I linked by a team with the other license. (...)

The goal of my approach is to be able to transfer and subsequently use a possible file with a team, to share the work at the same time, but this by using accounts on two machines which belong to me and which are therefore not a team effort with the outside world.

Why did you want 2 accounts to have access to the product if not to invite another person to use a license?

A student license is for 1 person only and cannot be shared.

leowarren34 · ‎08-11-2020

Hi @Anonymous,

So the issue is with Fusion 360?

Why 2 accounts? If you need to get a file outside of Fusion you can export.

So, in short, you can't save or export or work online? If you have any screenshots that would be appreciated.

Leo Warren
Autodesk Student Ambassador Diamond
Please accept as solution and give likes if applicable.

Anonymous · ‎08-11-2020

@Anonymous a écrit :
I don't really understand what you did, or thought you were doing.

On the directives of the Autodesk service, I have deleted my Personal profile, so I am responding with my student profile.

To answer with a short sentence, I wanted to test the Team between my two accounts (a student and a staff) to understand the real use

Anonymous · ‎08-11-2020

@Anonymous wrote:

I have nevertheless read these regulations and I was able to find a passage proving that when the eligibility has been granted for a defined period, it remains valid even if the student has finished his studies, in no place I have found a ban on creating a non-professional personal account in addition to the student account.

I have nowhere found a text prohibiting the use of two licenses like the ones I created , or even managing a team with the licenses in question.

Can you link to that passage?

I have found in the Terms for Educational Licenses:

"Autodesk may require you to verify your eligibility to use Education Offerings as a condition to access or continued access to any Education Offering. Your entitlement to use the eligible Education Offerings, commences when we grant You access and ends upon the earlier of (i) the expiration of the term Autodesk specifies for the Education Offering or, if no term is specified, one (1) year thereafter, (ii) the date You no longer qualify to use Education Offerings, (iii) the date Autodesk discontinues the Education Offering, or (iv) upon notice from Autodesk that it is ending Your Education Offering access."

My understanding of it is that if you no longer attend a qualifying educational institution, you no longer qualify to use educational license. So it's really irrelevant whether what you did with Fusion was allowed under the educational terms or not - at that point you no longer had an entitlement to use that license.

Further in that document:

"Education Single-User

If Your Education Offering is described as “Education single-user,” then You are the Authorized User and you may not assign your subscription to any other person. You must log in using your Autodesk ID to install and/or access each Education Offering, and no one else may access and/or use such Education Offerings using the same Autodesk ID.

You may install Software on up to three (3) Electronic Devices; however, You may only use the Software on one (1) Electronic Device at a time.

Likewise, for a Collection, You may install the Software titles in a Collection collectively on up to three (3) Electronic Devices. You may simultaneously use any Software titles in the Collection, provided that any such use is only on one (1) Electronic Device at a time."

Anonymous · ‎08-11-2020

@leowarren34 a écrit :
Hi @Anonymous,
So the issue is with Fusion 360?
Why 2 accounts? If you need to get a file outside of Fusion you can export.
So, in short, you can't save or export or work online? If you have any screenshots that would be appreciated.

On the directives of the Autodesk service, I have deleted my Personal profile, so I am responding with my student profile.

As written in the previous answer I wanted to create a Team Fusion 360 to test the colaboration, this using 2 accounts that belonged to me, so as not to have to ask a stranger for a colaboration test.

I am looking for the screenshot made in this post.Sorry because the images are in French but we can see that the work will be offline and that the load function is no longer usable (the 2 accounts are blocked) only the reading of already existing files is possible but nothing else works

Basic access only

Anonymous · ‎08-11-2020

Can you link to that passage?
I have found in the Terms for Educational Licenses:

"Autodesk may require you to verify your eligibility to use Education Offerings as a condition to access or continued access to any Education Offering. Your entitlement to use the eligible Education Offerings, commences when we grant You access and ends upon the earlier of (i) the expiration of the term Autodesk specifies for the Education Offering or, if no term is specified, one (1) year thereafter, (ii) the date You no longer qualify to use Education Offerings, (iii) the date Autodesk discontinues the Education Offering, or (iv) upon notice from Autodesk that it is ending Your Education Offering access."

My understanding of it is that if you no longer attend a qualifying educational institution, you no longer qualify to use educational license. So it's really irrelevant whether what you did with Fusion was allowed under the educational terms or not - at that point you no longer had an entitlement to use that license.

Further in that document:

"Education Single-User
If Your Education Offering is described as “Education single-user,” then You are the Authorized User and you may not assign your subscription to any other person. You must log in using your Autodesk ID to install and/or access each Education Offering, and no one else may access and/or use such Education Offerings using the same Autodesk ID.
You may install Software on up to three (3) Electronic Devices; however, You may only use the Software on one (1) Electronic Device at a time.
Likewise, for a Collection, You may install the Software titles in a Collection collectively on up to three (3) Electronic Devices. You may simultaneously use any Software titles in the Collection, provided that any such use is only on one (1) Electronic Device at a time."

https://forums.autodesk.com/t5/abonnements-installation-et/confirmation-requise-de-l-eligibilite-pou... (article 17 in the .PDF)

And I did not find the article that prohibits the creation of multiple accounts for one person or a creation of Team Fusion 360

Anonymous · ‎08-11-2020

So are you still attending a qualifying educational institution or not?

Anonymous · ‎08-11-2020

no I finished the lessons

I translate article 17 of the PDF file

17.

I am currently using a one-year or two-year individual educational license.
three years that I obtained through Autodesk Education Community. With the
launch of Autodesk Education plan, my current educational license
will it expire sooner than expected?
No. The individual educational license you are currently using
will remain valid for the set time.

Anonymous · ‎08-11-2020

So you are not entitled to use the software, which is why Autodesk blocked your accounts. You have probably been put on the "hobbyist" Fusion license which is free for non-commercial use.

I am not 100% sure but I think the document you are referring to is discussing the changes from 3-year subscription term to 1-year terms. Plans put in place before the change will live out its 3-year term but any licenses requested afterwards will be on a 1-year term. I believe the general Terms still stand and you are only allowed to use the license as long as you are attending a qualifying institution but perhaps @patrick.emin himself could weigh in?

Anonymous · ‎08-11-2020

Yes of course but it is in my eyes very contradictory

I recall that my student license (3 years) remained eligible for 1 year, and the fact of having a personal license (non-professional) did not normally prohibit (in addition to the first) which gives access to other software.

I also remember that I want to respect the rules which are simple if a single license has been used, but which in my eyes become complicated to follow in this case.

Anonymous · ‎08-11-2020

I can't find any license terms for the Personal Use license so I have no way of confirming but I did find this:

https://help.autodesk.com/view/fusion360/ENU/?guid=Fusion_GetStarted_access_basic_access_html

I think this would explain why you can no longer save your work. If I understand you correctly, you created a Personal account, created a team, then had the Educational account join that team. This would have given your educational account only Basic access to projects on that team. Now, if your educational account was still valid, you could test that by switching teams:

https://help.autodesk.com/view/fusion360/ENU/?guid=Fusion_Import_teams_switch_between_teams_html

Perhaps joining the two accounts by team has somehow "marked" your Personal license as educational, and that's why Autodesk asked for proof?

In any case, like I said before, you are no longer entitled to the educational license BUT I believe you should still be able to use the Personal license. So maybe try requesting a Personal license again or contact Autodesk support to request that they remove the educational "stamp" from the account you requested the Personal license originally?

Anonymous · ‎08-11-2020

Thank you, it is already clearer because it is indeed the configuration that you gave {only difference (it is the student account which invited the staff)} but I will therefore resume my personal account and delete the student account.

Thank you for your patience, thanks for your understanding.

Anonymous · ‎08-12-2020

No worries, I learned something as well 🙂

Anonymous · ‎08-13-2020

Finally, here is the response from customer service, there was indeed a technical problem and not a license problem or non-compliance with licenses.

Copy of email:
the account (*******@monmail.net) no longer exists because you deleted it. It should be possible to collect it normally in 90 days, if necessary.

The account that remains is (*******[email protected]), where you have a Fusion 360 license for personal use, including Fusion Team. Please use this address only. The issue with Fusion 360 was caused by a conflict between different email addresses, on which our Team performed synchronizations. Now you should be able to use the license and Fusion team. Please check and confirm it in response to this email.

ramos_pilot2019 · ‎10-01-2024

I downloaded the Revit trial but I can not RUN the program.