some products failled to install

[Anonymous]

Hallo people , 

hope i ll find the solution.. system requirments are ok , more than enought free space, but still the same situation when i try to instal 3ds max.

I ve tried 2017 2016 2015 all the same

thank u  🙂 

 

[Otto]

Hello yana.fedoryak12 and welcome to the Autodesk community!

It looks like you're seeing the "Some Products Failed to Install" error. This error can be caused if prerequisites have already been installed on the target machine. Incompatible versions, or even the same version, can cause this problem. The following article(s) should help you resolve the problem:

Error: "Install complete. Some Products Failed to Install"

After uninstalling the necessary files, please fully shut down your computer and reboot it for the changes to take effect.

If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!

Kudos (click on the link or the "thumbs-up!" icon), are also gratefully received! (Even a bot likes praise.)

If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

[Mark.Lancaster · Accepted solution]

@Anonymous

Welcome to the community...

An image of a failed installation is no use to us.. We trust you.. When you say it failed, it failed. No need to share an image showing the same thing. However in that same message of a failed installation, is a link to your installation log file. That's crucial in determining the root cause of a failed installation. At this point we can only speculate what the issue is.. So post your installation log file if you are still having an issue.

Or..  Download and install per:

1. Access the Autodesk Virtual Agent and follow the download links to your product.
2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product

If you want the full recommended installation steps, click on the installation link in my signature.

However if the installation does fail using this method, please post your installation log file here so we can review it.  Posting info: Sometimes installation log files contain personal information such as your serial #.  Prior to posting your log file please make sure to remove such info.

Good luck on your installation and report back on your progress.

[Anonymous]

My instalation is failed and that's de log arquive:

2017/4/6:17:23:14 Elisabete Fontinha DESKTOP-7VBDQ1O === Setup started on DESKTOP-7VBDQ1O by Elisabete Fontinha ===
2017/4/6:17:23:14 Elisabete Fontinha DESKTOP-7VBDQ1O Path_Length: 154
2017/4/6:17:23:14 Elisabete Fontinha DESKTOP-7VBDQ1O Current Directory C:\Users\ELISAB~1\AppData\Local\Temp\_AI80B3.tmp
2017/4/6:17:23:14 Elisabete Fontinha DESKTOP-7VBDQ1O Launch
2017/4/6:17:23:15 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped SETUPMARKER http://edutrial.autodesk.com/NET16SWDLD/2016/ACD/WI/{14ECF31E-EBE5-406F-B7BA-627C489B2451}/SETUPMARK...
2017/4/6:17:23:15 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped SETUP_CONFIG http://edutrial.autodesk.com/NET16SWDLD/2016/ACD/WI/{14ECF31E-EBE5-406F-B7BA-627C489B2451}/SETUP_x64...
2017/4/6:17:23:15 Elisabete Fontinha DESKTOP-7VBDQ1O Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\ELISAB~1\AppData\Local\Temp\_AI80B3.tmp\Setup\AcSetup.dll
2017/4/6:17:23:15 Elisabete Fontinha DESKTOP-7VBDQ1O Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2017/4/6:17:23:15 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen LaunchDialog
2017/4/6:17:23:25 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen LicenseDialog
2017/4/6:17:23:25 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen ProductInfoDialog
2017/4/6:17:23:25 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen ProductSelectionDialog2
2017/4/6:17:35:15 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen FullProgressDialog
2017/4/6:17:35:16 Elisabete Fontinha DESKTOP-7VBDQ1O Download Play STARTMARKER http://edutrial.autodesk.com/NET16SWDLD/2016/ACD/WI/{14ECF31E-EBE5-406F-B7BA-627C489B2451}/STARTMARK...
2017/4/6:17:35:16 Elisabete Fontinha DESKTOP-7VBDQ1O Download Complete STARTMARKER http://edutrial.autodesk.com/NET16SWDLD/2016/ACD/WI/{14ECF31E-EBE5-406F-B7BA-627C489B2451}/STARTMARK...
2017/4/6:17:35:16 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped DIRECTX http://edutrial.autodesk.com/NET16SWDLD/2016/ACD/WI/{14ECF31E-EBE5-406F-B7BA-627C489B2451}/DIRECTX.t...
2017/4/6:17:35:16 Elisabete Fontinha DESKTOP-7VBDQ1O Installing DirectX Runtime: "C:\Autodesk\WI\Autodesk AutoCAD 2016\3rdParty\DirectX\DXSETUP.exe" /silent
2017/4/6:17:35:22 Elisabete Fontinha DESKTOP-7VBDQ1O Install DirectX Runtime Succeeded
2017/4/6:17:35:22 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped CM http://edutrial.autodesk.com/NET16SWDLD/2016/ACD/WI/{14ECF31E-EBE5-406F-B7BA-627C489B2451}/CM.tar.lz...
2017/4/6:17:35:22 Elisabete Fontinha DESKTOP-7VBDQ1O Installing Autodesk Material Library 2016: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk® AutoCAD® 2016" SETUP_PACKAGECODE={95CB8CCB-26D5-4C61-8F34-C6D922AB0D3C} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" PACKAGEUPI={F0736EFA-A11E-42C4-83B9-243BF2E8D69A} ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk AutoCAD 2016" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2017/4/6:17:35:38 Elisabete Fontinha DESKTOP-7VBDQ1O Install Autodesk Material Library 2016 Succeeded
2017/4/6:17:35:38 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped CMILB http://edutrial.autodesk.com/NET16SWDLD/2016/ACD/WI/{14ECF31E-EBE5-406F-B7BA-627C489B2451}/CMILB.tar...
2017/4/6:17:35:38 Elisabete Fontinha DESKTOP-7VBDQ1O Installing Autodesk Material Library 2016 - Base Image Library: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk® AutoCAD® 2016" SETUP_PACKAGECODE={95CB8CCB-26D5-4C61-8F34-C6D922AB0D3C} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" PACKAGEUPI={F0736EFA-A11E-42C4-83B9-243BF2E8D69A} ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk AutoCAD 2016" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2017/4/6:17:35:49 Elisabete Fontinha DESKTOP-7VBDQ1O Install Autodesk Material Library 2016 - Base Image Library Succeeded
2017/4/6:17:35:50 Elisabete Fontinha DESKTOP-7VBDQ1O Download Play CMAIL http://edutrial.autodesk.com/NET16SWDLD/2016/ACD/WI/{14ECF31E-EBE5-406F-B7BA-627C489B2451}/CMAIL.tar...
2017/4/6:17:36:16 Elisabete Fontinha DESKTOP-7VBDQ1O Download Aborted CMAIL http://edutrial.autodesk.com/NET16SWDLD/2016/ACD/WI/{14ECF31E-EBE5-406F-B7BA-627C489B2451}/CMAIL.tar...
2017/4/6:17:36:16 Elisabete Fontinha DESKTOP-7VBDQ1O Install Autodesk® Material Library 2016 - Advanced Image Library Failed Download Failed, Installation aborted, Result=1603
2017/4/6:17:36:25 Elisabete Fontinha DESKTOP-7VBDQ1O Rollback Autodesk Material Library 2016 - Base Image Library Succeeded
2017/4/6:17:36:41 Elisabete Fontinha DESKTOP-7VBDQ1O Rollback Autodesk Material Library 2016 Succeeded
2017/4/6:17:36:41 Elisabete Fontinha DESKTOP-7VBDQ1O Rollback DirectX Runtime Failed Failure is ignored, Result=1619
2017/4/6:17:36:43 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen InstallCompleteDialog
2017/4/6:17:36:52 Elisabete Fontinha DESKTOP-7VBDQ1O === Setup ended ===

2017/5/12:08:58:08 Elisabete Fontinha DESKTOP-7VBDQ1O === Setup started on DESKTOP-7VBDQ1O by Elisabete Fontinha ===
2017/5/12:08:58:08 Elisabete Fontinha DESKTOP-7VBDQ1O Path_Length: 154
2017/5/12:08:58:08 Elisabete Fontinha DESKTOP-7VBDQ1O Current Directory C:\Autodesk\AutoCAD_2016_English_Win_32_64bit_wi_en-us
2017/5/12:08:58:08 Elisabete Fontinha DESKTOP-7VBDQ1O Launch
2017/5/12:08:58:08 Elisabete Fontinha DESKTOP-7VBDQ1O CommandLine /akamai /sid a1b3A00000AjvrXQAR /skipEULA /url "http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/AutoCAD_2016_English_Win_32_64bit_wi_en-us_S..."
2017/5/12:08:58:08 Elisabete Fontinha DESKTOP-7VBDQ1O Path_Length: 154
2017/5/12:08:58:08 Elisabete Fontinha DESKTOP-7VBDQ1O Current Directory C:\Users\ELISAB~1\AppData\Local\Temp\_AI4FBF.tmp
2017/5/12:08:58:45 Elisabete Fontinha DESKTOP-7VBDQ1O === Setup ended ===

2017/5/12:08:58:09 Elisabete Fontinha DESKTOP-7VBDQ1O === Setup started on DESKTOP-7VBDQ1O by Elisabete Fontinha ===
2017/5/12:08:58:09 Elisabete Fontinha DESKTOP-7VBDQ1O Path_Length: 154
2017/5/12:08:58:09 Elisabete Fontinha DESKTOP-7VBDQ1O Current Directory C:\Users\ELISAB~1\AppData\Local\Temp\_AI4FBF.tmp
2017/5/12:08:58:09 Elisabete Fontinha DESKTOP-7VBDQ1O Launch
2017/5/12:08:58:10 Elisabete Fontinha DESKTOP-7VBDQ1O Download Play SETUPMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/SETUP...
2017/5/12:08:58:10 Elisabete Fontinha DESKTOP-7VBDQ1O Download Complete SETUPMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/SETUP...
2017/5/12:08:58:11 Elisabete Fontinha DESKTOP-7VBDQ1O Download Play SETUP_CONFIG http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/SETUP...
2017/5/12:08:58:44 Elisabete Fontinha DESKTOP-7VBDQ1O Download Complete SETUP_CONFIG http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/SETUP...
2017/5/12:08:58:44 Elisabete Fontinha DESKTOP-7VBDQ1O Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\ELISAB~1\AppData\Local\Temp\_AI4FBF.tmp\Setup\AcSetup.dll
2017/5/12:08:58:44 Elisabete Fontinha DESKTOP-7VBDQ1O Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2017/5/12:08:58:45 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen LaunchDialog
2017/5/12:08:59:01 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen LicenseDialog
2017/5/12:08:59:01 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen ProductInfoDialog
2017/5/12:08:59:58 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen ProductSelectionDialog2
2017/5/12:09:00:02 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen FullProgressDialog
2017/5/12:09:00:02 Elisabete Fontinha DESKTOP-7VBDQ1O Download Play STARTMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/START...
2017/5/12:09:00:02 Elisabete Fontinha DESKTOP-7VBDQ1O Download Complete STARTMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/START...
2017/5/12:09:00:03 Elisabete Fontinha DESKTOP-7VBDQ1O Download Play DIRECTX http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/DIREC...
2017/5/12:09:00:08 Elisabete Fontinha DESKTOP-7VBDQ1O Download Complete DIRECTX http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/DIREC...
2017/5/12:09:00:08 Elisabete Fontinha DESKTOP-7VBDQ1O Installing DirectX Runtime: "C:\Autodesk\WI\Autodesk AutoCAD 2016\3rdParty\DirectX\DXSETUP.exe" /silent
2017/5/12:09:00:19 Elisabete Fontinha DESKTOP-7VBDQ1O Install DirectX Runtime Succeeded
2017/5/12:09:00:19 Elisabete Fontinha DESKTOP-7VBDQ1O Download Play CM http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/CM.ta...
2017/5/12:09:00:35 Elisabete Fontinha DESKTOP-7VBDQ1O Download Complete CM http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/CM.ta...
2017/5/12:09:00:35 Elisabete Fontinha DESKTOP-7VBDQ1O Installing Autodesk Material Library 2016: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk® AutoCAD® 2016" SETUP_PACKAGECODE={95CB8CCB-26D5-4C61-8F34-C6D922AB0D3C} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" PACKAGEUPI={F0736EFA-A11E-42C4-83B9-243BF2E8D69A} ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk AutoCAD 2016" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2017/5/12:09:00:39 Elisabete Fontinha DESKTOP-7VBDQ1O Install Autodesk Material Library 2016 Failed Installation aborted, Result=1618
2017/5/12:09:00:42 Elisabete Fontinha DESKTOP-7VBDQ1O Rollback DirectX Runtime Failed Failure is ignored, Result=1618
2017/5/12:09:00:42 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen InstallCompleteDialog
2017/5/12:09:01:03 Elisabete Fontinha DESKTOP-7VBDQ1O === Setup ended ===

2017/5/12:09:01:49 Elisabete Fontinha DESKTOP-7VBDQ1O === Setup started on DESKTOP-7VBDQ1O by Elisabete Fontinha ===
2017/5/12:09:01:49 Elisabete Fontinha DESKTOP-7VBDQ1O Path_Length: 154
2017/5/12:09:01:49 Elisabete Fontinha DESKTOP-7VBDQ1O Current Directory C:\Autodesk\AutoCAD_2016_English_Win_32_64bit_wi_en-us
2017/5/12:09:01:49 Elisabete Fontinha DESKTOP-7VBDQ1O Launch
2017/5/12:09:01:49 Elisabete Fontinha DESKTOP-7VBDQ1O CommandLine /akamai /sid a1b3A00000AjvrXQAR /skipEULA /url "http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/AutoCAD_2016_English_Win_32_64bit_wi_en-us_S..."
2017/5/12:09:01:49 Elisabete Fontinha DESKTOP-7VBDQ1O Path_Length: 154
2017/5/12:09:01:49 Elisabete Fontinha DESKTOP-7VBDQ1O Current Directory C:\Users\ELISAB~1\AppData\Local\Temp\_AIB2B0.tmp
2017/5/12:09:01:53 Elisabete Fontinha DESKTOP-7VBDQ1O === Setup ended ===

2017/5/12:09:01:51 Elisabete Fontinha DESKTOP-7VBDQ1O === Setup started on DESKTOP-7VBDQ1O by Elisabete Fontinha ===
2017/5/12:09:01:51 Elisabete Fontinha DESKTOP-7VBDQ1O Path_Length: 154
2017/5/12:09:01:51 Elisabete Fontinha DESKTOP-7VBDQ1O Current Directory C:\Users\ELISAB~1\AppData\Local\Temp\_AIB2B0.tmp
2017/5/12:09:01:51 Elisabete Fontinha DESKTOP-7VBDQ1O Launch
2017/5/12:09:01:51 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped SETUPMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/SETUP...
2017/5/12:09:01:51 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped SETUP_CONFIG http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/SETUP...
2017/5/12:09:01:51 Elisabete Fontinha DESKTOP-7VBDQ1O Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\ELISAB~1\AppData\Local\Temp\_AIB2B0.tmp\Setup\AcSetup.dll
2017/5/12:09:01:51 Elisabete Fontinha DESKTOP-7VBDQ1O Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2017/5/12:09:01:52 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen LaunchDialog
2017/5/12:09:01:58 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen LicenseDialog
2017/5/12:09:01:58 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen ProductInfoDialog
2017/5/12:09:03:08 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen ProductSelectionDialog2
2017/5/12:09:03:10 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen FullProgressDialog
2017/5/12:09:03:10 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped STARTMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/START...
2017/5/12:09:03:10 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped DIRECTX http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/DIREC...
2017/5/12:09:03:10 Elisabete Fontinha DESKTOP-7VBDQ1O Installing DirectX Runtime: "C:\Autodesk\WI\Autodesk AutoCAD 2016\3rdParty\DirectX\DXSETUP.exe" /silent
2017/5/12:09:03:20 Elisabete Fontinha DESKTOP-7VBDQ1O Install DirectX Runtime Succeeded
2017/5/12:09:03:20 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped CM http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/CM.ta...
2017/5/12:09:03:20 Elisabete Fontinha DESKTOP-7VBDQ1O Installing Autodesk Material Library 2016: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk® AutoCAD® 2016" SETUP_PACKAGECODE={95CB8CCB-26D5-4C61-8F34-C6D922AB0D3C} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" PACKAGEUPI={F0736EFA-A11E-42C4-83B9-243BF2E8D69A} ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk AutoCAD 2016" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2017/5/12:09:03:23 Elisabete Fontinha DESKTOP-7VBDQ1O Install Autodesk Material Library 2016 Failed Installation aborted, Result=1618
2017/5/12:09:03:26 Elisabete Fontinha DESKTOP-7VBDQ1O Rollback DirectX Runtime Failed Failure is ignored, Result=1618
2017/5/12:09:03:28 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen InstallCompleteDialog
2017/5/12:09:04:47 Elisabete Fontinha DESKTOP-7VBDQ1O === Setup ended ===

2017/5/12:09:05:14 Elisabete Fontinha DESKTOP-7VBDQ1O === Setup started on DESKTOP-7VBDQ1O by Elisabete Fontinha ===
2017/5/12:09:05:14 Elisabete Fontinha DESKTOP-7VBDQ1O Path_Length: 154
2017/5/12:09:05:14 Elisabete Fontinha DESKTOP-7VBDQ1O Current Directory C:\Autodesk\AutoCAD_2016_English_Win_32_64bit_wi_en-us
2017/5/12:09:05:14 Elisabete Fontinha DESKTOP-7VBDQ1O Launch
2017/5/12:09:05:14 Elisabete Fontinha DESKTOP-7VBDQ1O CommandLine /akamai /sid a1b3A00000AjvrXQAR /skipEULA /url "http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/AutoCAD_2016_English_Win_32_64bit_wi_en-us_S..."
2017/5/12:09:05:14 Elisabete Fontinha DESKTOP-7VBDQ1O Path_Length: 154
2017/5/12:09:05:14 Elisabete Fontinha DESKTOP-7VBDQ1O Current Directory C:\Users\ELISAB~1\AppData\Local\Temp\_AICDFA.tmp
2017/5/12:09:05:18 Elisabete Fontinha DESKTOP-7VBDQ1O === Setup ended ===

2017/5/12:09:05:16 Elisabete Fontinha DESKTOP-7VBDQ1O === Setup started on DESKTOP-7VBDQ1O by Elisabete Fontinha ===
2017/5/12:09:05:16 Elisabete Fontinha DESKTOP-7VBDQ1O Path_Length: 154
2017/5/12:09:05:16 Elisabete Fontinha DESKTOP-7VBDQ1O Current Directory C:\Users\ELISAB~1\AppData\Local\Temp\_AICDFA.tmp
2017/5/12:09:05:16 Elisabete Fontinha DESKTOP-7VBDQ1O Launch
2017/5/12:09:05:16 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped SETUPMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/SETUP...
2017/5/12:09:05:16 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped SETUP_CONFIG http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/SETUP...
2017/5/12:09:05:16 Elisabete Fontinha DESKTOP-7VBDQ1O Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\ELISAB~1\AppData\Local\Temp\_AICDFA.tmp\Setup\AcSetup.dll
2017/5/12:09:05:16 Elisabete Fontinha DESKTOP-7VBDQ1O Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2017/5/12:09:05:17 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen LaunchDialog
2017/5/12:09:05:28 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen LicenseDialog
2017/5/12:09:05:28 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen ProductInfoDialog
2017/5/12:09:05:49 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen ProductSelectionDialog2
2017/5/12:09:05:56 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen FullProgressDialog
2017/5/12:09:05:56 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped STARTMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/START...
2017/5/12:09:05:56 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped DIRECTX http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/DIREC...
2017/5/12:09:05:56 Elisabete Fontinha DESKTOP-7VBDQ1O Installing DirectX Runtime: "C:\Autodesk\WI\Autodesk AutoCAD 2016\3rdParty\DirectX\DXSETUP.exe" /silent
2017/5/12:09:06:04 Elisabete Fontinha DESKTOP-7VBDQ1O Install DirectX Runtime Succeeded
2017/5/12:09:06:04 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped CM http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/CM.ta...
2017/5/12:09:06:05 Elisabete Fontinha DESKTOP-7VBDQ1O Installing Autodesk Material Library 2016: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk® AutoCAD® 2016" SETUP_PACKAGECODE={95CB8CCB-26D5-4C61-8F34-C6D922AB0D3C} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" PACKAGEUPI={F0736EFA-A11E-42C4-83B9-243BF2E8D69A} ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk AutoCAD 2016" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2017/5/12:09:06:08 Elisabete Fontinha DESKTOP-7VBDQ1O Install Autodesk Material Library 2016 Failed Installation aborted, Result=1618
2017/5/12:09:06:11 Elisabete Fontinha DESKTOP-7VBDQ1O Rollback DirectX Runtime Failed Failure is ignored, Result=1618
2017/5/12:09:06:12 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen InstallCompleteDialog
2017/5/12:09:06:51 Elisabete Fontinha DESKTOP-7VBDQ1O === Setup ended ===

2017/5/12:09:08:34 Elisabete Fontinha DESKTOP-7VBDQ1O === Setup started on DESKTOP-7VBDQ1O by Elisabete Fontinha ===
2017/5/12:09:08:34 Elisabete Fontinha DESKTOP-7VBDQ1O Path_Length: 154
2017/5/12:09:08:34 Elisabete Fontinha DESKTOP-7VBDQ1O Current Directory C:\Autodesk\AutoCAD_2016_English_Win_32_64bit_wi_en-us
2017/5/12:09:08:34 Elisabete Fontinha DESKTOP-7VBDQ1O Launch
2017/5/12:09:08:34 Elisabete Fontinha DESKTOP-7VBDQ1O CommandLine /akamai /sid a1b3A00000AjvrXQAR /skipEULA /url "http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/AutoCAD_2016_English_Win_32_64bit_wi_en-us_S..."
2017/5/12:09:08:34 Elisabete Fontinha DESKTOP-7VBDQ1O Path_Length: 154
2017/5/12:09:08:34 Elisabete Fontinha DESKTOP-7VBDQ1O Current Directory C:\Users\ELISAB~1\AppData\Local\Temp\_AIDF32.tmp
2017/5/12:09:08:40 Elisabete Fontinha DESKTOP-7VBDQ1O === Setup ended ===

2017/5/12:09:08:35 Elisabete Fontinha DESKTOP-7VBDQ1O === Setup started on DESKTOP-7VBDQ1O by Elisabete Fontinha ===
2017/5/12:09:08:35 Elisabete Fontinha DESKTOP-7VBDQ1O Path_Length: 154
2017/5/12:09:08:35 Elisabete Fontinha DESKTOP-7VBDQ1O Current Directory C:\Users\ELISAB~1\AppData\Local\Temp\_AIDF32.tmp
2017/5/12:09:08:35 Elisabete Fontinha DESKTOP-7VBDQ1O Launch
2017/5/12:09:08:35 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped SETUPMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/SETUP...
2017/5/12:09:08:35 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped SETUP_CONFIG http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/SETUP...
2017/5/12:09:08:36 Elisabete Fontinha DESKTOP-7VBDQ1O Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\ELISAB~1\AppData\Local\Temp\_AIDF32.tmp\Setup\AcSetup.dll
2017/5/12:09:08:36 Elisabete Fontinha DESKTOP-7VBDQ1O Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2017/5/12:09:08:37 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen LaunchDialog
2017/5/12:09:09:02 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen LicenseDialog
2017/5/12:09:09:02 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen ProductInfoDialog
2017/5/12:09:09:46 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen ProductSelectionDialog2
2017/5/12:09:09:59 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen FullProgressDialog
2017/5/12:09:09:59 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped STARTMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/START...
2017/5/12:09:09:59 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped DIRECTX http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/DIREC...
2017/5/12:09:09:59 Elisabete Fontinha DESKTOP-7VBDQ1O Installing DirectX Runtime: "C:\Autodesk\WI\Autodesk AutoCAD 2016\3rdParty\DirectX\DXSETUP.exe" /silent
2017/5/12:09:10:08 Elisabete Fontinha DESKTOP-7VBDQ1O Install DirectX Runtime Succeeded
2017/5/12:09:10:08 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped CM http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/CM.ta...
2017/5/12:09:10:08 Elisabete Fontinha DESKTOP-7VBDQ1O Installing Autodesk Material Library 2016: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk® AutoCAD® 2016" SETUP_PACKAGECODE={95CB8CCB-26D5-4C61-8F34-C6D922AB0D3C} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" PACKAGEUPI={F0736EFA-A11E-42C4-83B9-243BF2E8D69A} ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk AutoCAD 2016" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2017/5/12:09:10:11 Elisabete Fontinha DESKTOP-7VBDQ1O Install Autodesk Material Library 2016 Failed Installation aborted, Result=1618
2017/5/12:09:10:14 Elisabete Fontinha DESKTOP-7VBDQ1O Rollback DirectX Runtime Failed Failure is ignored, Result=1618
2017/5/12:09:10:16 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen InstallCompleteDialog
2017/5/12:09:10:27 Elisabete Fontinha DESKTOP-7VBDQ1O === Setup ended ===

2017/5/12:09:16:18 Elisabete Fontinha DESKTOP-7VBDQ1O === Setup started on DESKTOP-7VBDQ1O by Elisabete Fontinha ===
2017/5/12:09:16:18 Elisabete Fontinha DESKTOP-7VBDQ1O Path_Length: 154
2017/5/12:09:16:18 Elisabete Fontinha DESKTOP-7VBDQ1O Current Directory C:\Autodesk\AutoCAD_2016_English_Win_32_64bit_wi_en-us
2017/5/12:09:16:18 Elisabete Fontinha DESKTOP-7VBDQ1O Launch
2017/5/12:09:16:18 Elisabete Fontinha DESKTOP-7VBDQ1O CommandLine /akamai /sid a1b3A00000AjvrXQAR /skipEULA /url "http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/AutoCAD_2016_English_Win_32_64bit_wi_en-us_S..."
2017/5/12:09:16:18 Elisabete Fontinha DESKTOP-7VBDQ1O Path_Length: 154
2017/5/12:09:16:18 Elisabete Fontinha DESKTOP-7VBDQ1O Current Directory C:\Users\ELISAB~1\AppData\Local\Temp\_AIF335.tmp
2017/5/12:09:16:23 Elisabete Fontinha DESKTOP-7VBDQ1O === Setup ended ===

2017/5/12:09:16:19 Elisabete Fontinha DESKTOP-7VBDQ1O === Setup started on DESKTOP-7VBDQ1O by Elisabete Fontinha ===
2017/5/12:09:16:19 Elisabete Fontinha DESKTOP-7VBDQ1O Path_Length: 154
2017/5/12:09:16:19 Elisabete Fontinha DESKTOP-7VBDQ1O Current Directory C:\Users\ELISAB~1\AppData\Local\Temp\_AIF335.tmp
2017/5/12:09:16:19 Elisabete Fontinha DESKTOP-7VBDQ1O Launch
2017/5/12:09:16:19 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped SETUPMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/SETUP...
2017/5/12:09:16:19 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped SETUP_CONFIG http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/SETUP...
2017/5/12:09:16:20 Elisabete Fontinha DESKTOP-7VBDQ1O Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\ELISAB~1\AppData\Local\Temp\_AIF335.tmp\Setup\AcSetup.dll
2017/5/12:09:16:20 Elisabete Fontinha DESKTOP-7VBDQ1O Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2017/5/12:09:16:21 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen LaunchDialog
2017/5/12:09:16:34 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen LicenseDialog
2017/5/12:09:16:34 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen ProductInfoDialog
2017/5/12:09:17:55 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen ProductSelectionDialog2
2017/5/12:09:17:58 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen FullProgressDialog
2017/5/12:09:17:58 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped STARTMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/START...
2017/5/12:09:17:58 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped DIRECTX http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/DIREC...
2017/5/12:09:17:58 Elisabete Fontinha DESKTOP-7VBDQ1O Installing DirectX Runtime: "C:\Autodesk\WI\Autodesk AutoCAD 2016\3rdParty\DirectX\DXSETUP.exe" /silent
2017/5/12:09:18:06 Elisabete Fontinha DESKTOP-7VBDQ1O Install DirectX Runtime Succeeded
2017/5/12:09:18:06 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped CM http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/CM.ta...
2017/5/12:09:18:06 Elisabete Fontinha DESKTOP-7VBDQ1O Installing Autodesk Material Library 2016: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk® AutoCAD® 2016" SETUP_PACKAGECODE={95CB8CCB-26D5-4C61-8F34-C6D922AB0D3C} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" PACKAGEUPI={F0736EFA-A11E-42C4-83B9-243BF2E8D69A} ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk AutoCAD 2016" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2017/5/12:09:18:09 Elisabete Fontinha DESKTOP-7VBDQ1O Install Autodesk Material Library 2016 Failed Installation aborted, Result=1618
2017/5/12:09:18:12 Elisabete Fontinha DESKTOP-7VBDQ1O Rollback DirectX Runtime Failed Failure is ignored, Result=1618
2017/5/12:09:18:14 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen InstallCompleteDialog
2017/5/12:09:19:18 Elisabete Fontinha DESKTOP-7VBDQ1O === Setup ended ===

2017/5/12:09:31:01 Elisabete Fontinha DESKTOP-7VBDQ1O === Setup started on DESKTOP-7VBDQ1O by Elisabete Fontinha ===
2017/5/12:09:31:01 Elisabete Fontinha DESKTOP-7VBDQ1O Path_Length: 154
2017/5/12:09:31:01 Elisabete Fontinha DESKTOP-7VBDQ1O Current Directory C:\Autodesk\AutoCAD_2016_English_Win_32_64bit_wi_en-us
2017/5/12:09:31:01 Elisabete Fontinha DESKTOP-7VBDQ1O Launch
2017/5/12:09:31:01 Elisabete Fontinha DESKTOP-7VBDQ1O CommandLine /akamai /sid a1b3A00000AjwQ2QAJ /skipEULA /url "http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/AutoCAD_2016_English_Win_32_64bit_wi_en-us_S..."
2017/5/12:09:31:01 Elisabete Fontinha DESKTOP-7VBDQ1O Path_Length: 154
2017/5/12:09:31:01 Elisabete Fontinha DESKTOP-7VBDQ1O Current Directory C:\Users\ELISAB~1\AppData\Local\Temp\_AI6D96.tmp
2017/5/12:09:31:06 Elisabete Fontinha DESKTOP-7VBDQ1O === Setup ended ===

2017/5/12:09:31:04 Elisabete Fontinha DESKTOP-7VBDQ1O === Setup started on DESKTOP-7VBDQ1O by Elisabete Fontinha ===
2017/5/12:09:31:04 Elisabete Fontinha DESKTOP-7VBDQ1O Path_Length: 154
2017/5/12:09:31:04 Elisabete Fontinha DESKTOP-7VBDQ1O Current Directory C:\Users\ELISAB~1\AppData\Local\Temp\_AI6D96.tmp
2017/5/12:09:31:04 Elisabete Fontinha DESKTOP-7VBDQ1O Launch
2017/5/12:09:31:05 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped SETUPMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/SETUP...
2017/5/12:09:31:05 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped SETUP_CONFIG http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/SETUP...
2017/5/12:09:31:05 Elisabete Fontinha DESKTOP-7VBDQ1O Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\ELISAB~1\AppData\Local\Temp\_AI6D96.tmp\Setup\AcSetup.dll
2017/5/12:09:31:05 Elisabete Fontinha DESKTOP-7VBDQ1O Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2017/5/12:09:31:05 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen LaunchDialog
2017/5/12:09:31:12 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen LicenseDialog
2017/5/12:09:31:12 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen ProductInfoDialog
2017/5/12:09:31:51 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen ProductSelectionDialog2
2017/5/12:09:31:53 Elisabete Fontinha DESKTOP-7VBDQ1O PageOpen FullProgressDialog
2017/5/12:09:31:53 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped STARTMARKER http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/START...
2017/5/12:09:31:53 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped DIRECTX http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/DIREC...
2017/5/12:09:31:53 Elisabete Fontinha DESKTOP-7VBDQ1O Installing DirectX Runtime: "C:\Autodesk\WI\Autodesk AutoCAD 2016\3rdParty\DirectX\DXSETUP.exe" /silent
2017/5/12:09:32:05 Elisabete Fontinha DESKTOP-7VBDQ1O Install DirectX Runtime Succeeded
2017/5/12:09:32:05 Elisabete Fontinha DESKTOP-7VBDQ1O Download Skipped CM http://efulfillment.autodesk.com/NET16SWDLD/2016/ACD/WI/{863FECAF-D44B-46FF-931D-4710220A9794}/CM.ta...
2017/5/12:09:32:05 Elisabete Fontinha DESKTOP-7VBDQ1O Installing Autodesk Material Library 2016: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk® AutoCAD® 2016" SETUP_PACKAGECODE={95CB8CCB-26D5-4C61-8F34-C6D922AB0D3C} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" PACKAGEUPI={F0736EFA-A11E-42C4-83B9-243BF2E8D69A} ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk AutoCAD 2016" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2017/5/12:09:32:09 Elisabete Fontinha DESKTOP-7VBDQ1O Install Autodesk Material Library 2016 Failed Installation aborted, Result=1618
2017/5/12:09:32:12 Elisabete Fontinha DESKTOP-7VBDQ1O Rollback DirectX Runtime Failed Failure is ignored, Result=1618

This is a public forum, please refrain from posting serial numbers or personal information


Edited by
Discussion_Admin

[Mark.Lancaster]

@Anonymous

Welcome to the community..

First thing..  Although you were probably unaware of this, but when you post or share stuff here, please make sure it doesn't include your personal information such as your serial #. This is a world wide user forum and that type of info should not be included in your posting. Granted the installation log file helped us to determine your root cause (but it did contain your serial #)... So in the future remove or blur it out before posting. I will have the moderator remove it in order to protect your information.

Next you have a couple of issues here..

1.  You will need to reboot the machine..  You have a hung installation process still running and you can't have 2 installations running at the same time.

2.  You are also using a method that is unreliable so please follow these steps after you reboot your machine.

Download and install per:

1. Access the Autodesk Virtual Agent and follow the download links to your product.

2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product

However if the installation does fail using this method, please post your installation log file here so we can review it.  Posting info: Sometimes installation log files contain personal information such as your serial #.  Prior to posting your log file please make sure to remove such info.

Good luck on your installation and report back on your progress.