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Revit 2024: "Failed to initialize DownloadManager!"

Revit 2024: "Failed to initialize DownloadManager!"

walter_beamer
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Message 1 of 21

Revit 2024: "Failed to initialize DownloadManager!"

walter_beamer
Explorer
Explorer
‎10-25-2023 09:25 AM

I am attempting to install Revit 2024. I downloaded the Autodesk_Revit_2024_CWB_install.exe file and double clicked it which from what I can understand is meant to run the Autodesk Create Installer, but instead I get a "Failed to initialize DownloadManager!" error and the process stops. 

What are the next steps required to get this issue resolved?

 

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Solution 1
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Message 2 of 21

Anonymous
Not applicable
‎10-25-2023 10:04 AM

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Failed-to-initiali...

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Message 3 of 21

walter_beamer
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Explorer
‎10-25-2023 11:55 AM

The above link does not resolve my issue. The Autodesk Access Service Host is running on my system and I still get the same "Failed to initialize DownloadManager!" error.

walter_beamer_0-1698260044643.png

walter_beamer_1-1698260097656.png

 

 

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Message 4 of 21

walter_beamer
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Explorer
in reply to walter_beamer
‎10-25-2023 01:00 PM

It should be noted that the above described issue occurs when I try to use the following file:

Create_Installer_RVT_2024_English_WIN64.exe

 

If I try to use the Autodesk_Revit_2024_ML_setup_webinstall.exe file I get a "7-Zip Error".

I have consulted with the 7-Zip Error thread on the forum, but none of it seems applicable to my issue.

 

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Message 6 of 21

walter_beamer
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Explorer
in reply to mdavis22569
‎10-25-2023 07:28 PM

The links in the above reply reference P1,P2,P3,P4,P5, but the files are P1(x4) and P5. Can you please resend p2-p4?

walter_beamer_0-1698287279308.png

 

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Message 8 of 21

walter_beamer
Explorer
Explorer
‎10-26-2023 10:45 AM

Hi Mike, Thanks for the revised link. I downloaded all 5 of the files and then ran #1. It failed to get past 3% and ended with an Install error, Error-9.

walter_beamer_0-1698342226692.png

The "How do I fix this?" link is broken and leads to a 404 Error

walter_beamer_1-1698342291006.png

Am I doing something wrong? Any other ideas? 

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Message 9 of 21

mdavis22569
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Mentor
‎10-26-2023 10:49 AM

That sounds like a missing Windows update:

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/The-install-couldn...

Any pending updates? What's the current build of Windows? Can you share the Winver? 


Did you find this reply helpful ? If so please use the Accept as Solution or Kudos button below.

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Mike Davis

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Message 10 of 21

walter_beamer
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Explorer
‎10-26-2023 10:54 AM

Windows Update says I'm current. 

I'm running Windows 10 Pro Ver 22H2 Build 19045.3570

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Message 11 of 21

mdavis22569
Mentor
Mentor
‎10-26-2023 10:58 AM

I'm still looking at something PC related .. I use those installers (as do others) numerous times a week if not numerous times daily. 

 

Nothing wrong with those installers.      

So we need to go backwards: 

 

 

Let's clean out the %temp% folder. 

Let's run the Microsoft FixIt tool .. 

 

Maybe a new Windows Temporary profile 


Did you find this reply helpful ? If so please use the Accept as Solution or Kudos button below.

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Mike Davis

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Message 12 of 21

walter_beamer
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Explorer
‎10-26-2023 11:05 AM

I am not familiar with the Microsoft FixIt tool. 

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Message 13 of 21

mdavis22569
Mentor
Mentor
‎10-26-2023 11:19 AM

https://support.microsoft.com/en-gb/topic/fix-problems-that-block-programs-from-being-installed-or-r...


Did you find this reply helpful ? If so please use the Accept as Solution or Kudos button below.

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Mike Davis

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Message 14 of 21

walter_beamer
Explorer
Explorer
‎10-26-2023 01:15 PM

The Troubleshooting program was not able to identify the issue.

walter_beamer_0-1698351344132.png

 

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Message 15 of 21

mdavis22569
Mentor
Mentor
‎10-26-2023 03:07 PM

Let it finish .. and then retry.

 

Delete everything prior from C:\Autodesk

Clean out the %temp% folder 

Clean out the C:\download except for the 5 downloads.  Re-extract it.

 

I'd consider a different Windows profile to test too. 


Did you find this reply helpful ? If so please use the Accept as Solution or Kudos button below.

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Mike Davis

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Message 16 of 21

walter_beamer
Explorer
Explorer
‎10-27-2023 07:38 AM

Mike,

Can you please clarify what is intended by %temp% folder? Is it the C:\Windows\Temp or the 

C:\Users\profile\AppData\Local\Temp folder or something else?

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Message 17 of 21

mdavis22569
Mentor
Mentor
‎10-27-2023 07:44 AM

put %temp% in the Windows Explorer and it'll bring it up

or put it in the Search for the Windows box. 

 


Did you find this reply helpful ? If so please use the Accept as Solution or Kudos button below.

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Mike Davis

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Message 18 of 21

walter_beamer
Explorer
Explorer
‎10-27-2023 12:17 PM

I Deleted everything in the C:\Autodesk Folder

I Deleted everything in the %temp% folder 

I Deleted everything in C:\download and then redownloaded the 5 downloads. 

I Re-extract the installer by clicking on file 1 of 5 and it extracted everything into C:\Autodesk\Revit_2024_G1_Win_64bit_dlm and the installer began. 

It again failed and presents the Install Error -9 message as it did above. 

What else can be done?

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Message 19 of 21

pendean
Community Legend
Community Legend
in reply to walter_beamer
‎10-27-2023 12:40 PM
Accepted solution
@walter_beamer logout as you then log back into your PC as an all-new user with full admin rights.
When you are ready to install the software, right-click on the first installer file you downloaded and select RUN AS ADMINISTRATOR.

Best of luck.
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Message 20 of 21

walter_beamer
Explorer
Explorer
‎10-27-2023 04:06 PM

That finally did it. Thank you.

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