Revit 2023 update 1.0 - Required product not found

[Simon_Weel]

Read about update 1.0 for Revit 2023 to include TwinMotion, so let's have a look. Downloaded the pretty bulky update, ran the installer and failed - Required product not found. Seriously? Last Monday, after spending a lot of time, I managed to re-install Revit 2023, including hotfix 0.2, so yes, Revit is definitely installed.

There's a KB article about this message, which suggests to un-install / re-install the product. Which I just did earlier this week. The Release Notes for update 1.0 mention what to do if the message is the opposite - “Revit is already installed” - so I renamed the registry keys and tried again. But no luck either.

Any suggestions?

edit: just tried installing this update on another machine and the result is the same. So it looks like there's something wrong with this update?

[rushabhthakkar_910]

@Simon_Weel, You need to get Access to use Twinmotion..!!

Go to the Autodesk Products and Services page https://manage.autodesk.com/products and log in. Search for Twinmotion for Revit. Click Access and you will be taken to a page where you can download the software installer. Follow the steps go render.

[mdavis22569]

@rushabhthakkar_910 

It's showing it's to be included, thats why they are asking:

Revit 2023.1 introduces Twinmotion for Revit, upgrades to MEP modeling tools, more analytical to physical model automation for structural analysis, and handy advancements for everyone, like the ability to edit revisions on multiple sheets, upgrades to the project browser and command functionality, and more!

https://blogs.autodesk.com/revit/2022/11/16/whats-new-in-autodesk-revit-2023-1/

This is why I've been seeing a few tickets about this. 

It's showing it's PART of the 2023.1 update installation. Not a different program. 

Launch Twinmotion for Revit directly from the Revit ribbon in Revit 2023.1. Immerse yourself in the intuitive creator environment, and turn your design data into photo-realistic stills, scenes, and scenarios. Paint a more complete picture of how your design is working, and better weigh options, reach decisions, and take clients and stakeholders through signature experiences that can add shine and sophistication to your practice — not to mention help you win more work.

[rushabhthakkar_910]

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@mdavis22569 wrote:

It's showing it's to be included, thats why they are asking:

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@mdavis22569, Actually No. You have to access it separately. 

The link that you shared also says the same. 

And as I said earlier,

(https://www.twinmotion.com/en-US/news/twinmotion-for-revit-is-now-included-with-revit-subscriptions)

[pendean]

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@Simon_Weel wrote:

edit: just tried installing this update on another machine and the result is the same. So it looks like there's something wrong with this update?

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Open a support case with Autodesk if you are on subscription to seek out Autodesk Support's help: https://knowledge.autodesk.com/customer-service/account-management/users-software/support-options/we...

Looks to be a flaw somewhere.

[mdavis22569]

@Simon_Weel 

There is some confusion as it mentions it's part of 2023.1 / integrated etc

it's a separate download this should help:

https://help.autodesk.com/view/RVT/2023/ENU/?guid=GUID-98192ABD-4E6F-4AF5-B909-FF0795B0AA39

[Simon_Weel]

The issue isn't with Twinmotion - it's with Update 1.0. I cannot install it. Contacted support and supplied some ODIS log files. The resolution offered is to remove / re-install some parts: REX Framework, FormIt Converter For Revit 2023 and Generative Design For Revit. And if that doesn't work, perform a thorough uninstall / re-install. But that's it - just before I obtained update 1.0, I DID perform a thorough uninstall / re-install.

The ODIS log files could be of help, if only they weren't so big. It's takes hours to dig through them. Isn't there some kind of log parser to filter out possible problems?

Edit: just tried it on yet another machine (the third one) and the result is the same. For those interested, I attached the ODIS log files.

[Simon_Weel]

Solved it. Used a different approach. There was a time, not that long ago, where updates for 2022 / 2023 versions lacked a silent install option. That has been remedied. You can now execute the update file and add /q for a silent install.

When that switch wasn't available, I used a different method of installing updates, by extracting the update file to a folder. And then have a script running a couple of commands:

if exist "<path_to_folder>*" FOR /f "tokens=*" %%G IN ('dir "<path_to_folder>*.msi" /b/s') DO (start "" /B /wait msiexec.exe /i "%%G" /passive /norestart)
if exist "<path_to_folder>*" FOR /f "tokens=*" %%G IN ('dir "<path_to_folder>*.msp" /b/s') DO (start "" /B /wait msiexec.exe /p "%%G" /passive /norestart)

This rounds up all .msi and .msp files and executes them one by one, in a silent manor. 

Used the same thing for Revit 2023 update 1 and all .msi / .msp files install without problem.

Now on to the Twinmotion thing. As pointed out by others, it's not included in the update. I 'just' have to download 16 GB-installer.... It better be good?

[mdavis22569]

@Simon_Weel 

Just checking to see if you were able to result the TwinMotion missing ( being a 2nd installer needed for this) ?

Also the missing RVT.MSI or was it Error 101 issue too?

I know the Autodesk Identify is an option to removed and then try installing it again. That's on another thread you're on too. 

The ticket has a few things going on .. trying to make sure you're all good.

[Simon_Weel]

As pointed out by several people, Twinmotion is a separate download. And quite a big one, mainly because of demo data. Anyway, got that up & running.

As for the Revit update - it wasn't missing rvt.msi nor error 101.

[W_Whit]

Hi @Simon_Weel, 

I also had to go though my Autodesk account to allow "Access" to Twinmotion and download separately. It all runs fine, however, I'm curious as to the actual licensing integration? Do we have to sign up with a separate Epic Games account an link it to our Autodesk Accounts? There isn't an option to "Sign in with Autodesk".

Wondering if you or others have had issues with this?

[Simon_Weel]

@W_Whit :  according to the FAQ:

Q: How does getting Twinmotion for Revit affect my Autodesk subscription and does this offering come at an additional cost?
A: This offering comes at no additional cost. Twinmotion for Revit is included with your subscription to the standalone version of Revit, the AEC Collection, Flex, or Enterprise Agreements.

So it's free and you don't need an Epic-account. As to my understanding, Autodesk and Epic made a deal about Twinmontion. I guess other software vendors, like Enscape, aren't very happy with this...

[mdavis22569]

@Simon_Weel 

Checking in on this ticket too? 

Also, did you get 2023.1.1. installed that should replace 2023.1 

Mike 

[Simon_Weel]

@mdavis22569 I did get update 1.1 and it's the same story as with update 1.0. Used the same work-around to get it installed.