Resend Activation Email problem

[Anonymous]

Hi,

I'm currently unable to do anything with my account on the students.autodesk.com domain.  I'm continually presented with a request to re-activate my account by re-sending an activation email.  So, I click the link to resend, but am then told that my account is already active, and apparently no activation email is sent.

I'm unable to report the problem using the problem form, since when I click on that link, I'm again asked to re-activate my account, and enter the same loop as above!

Any help fixing this would be very much appreciated.

--

Jonathan Merritt, BE(Mech)/BSc, PhD

Research Fellow, The University of Melbourne

[arlinpega.bibat]

Hi stud5572:

You are most welcome! 

[Anonymous]

I have the same problem:/

It says thet my account is not active and if I have'nt got any email they will resend it, and when I write it down, it says that my account is already active, but when I come back to another site, the same problem appears

I hope for a quick respond:)

[arlinpega.bibat]

Hi S226632:

I created case number 07738238 for you. It seems that there were two registrations made for your email address and the other one has your name as your user ID. I need to have the duplicate account removed and will communicate with you via email.

Best Regards,

[Anonymous]

i have the same problem as well.

please help me!

[philip.s]

Hi Nicolas,

Your profile has been adjusted to resolve the account activation issue. Please try to log in again and let us know if you experience any further difficulties.

[rayvaun]

Same problem here. Please help.

[philip.s]

Hi Eli, your Education Community account has now been activated.

[Anonymous]

Hmm... seems like the same problem is happening to me.

[philip.s]

Your account is now activated Bryan. 

Please note that for future reference, you can receive direct support from the Education Community team here.

[Anonymous]

Hello, I guess I have this "activation problem" too, could you please fix it? Thank you very much 🙂

[joane.bonghanoy]

Hi y151639,

Please Private Message me (click on my joane.bonghanoy profile name and then “Send this user a private message”) me the email address you used when you registered to the site.

[Anonymous]

Hello I'm having the exact same problem.

I can't seem to receive the activation email. I had alredy activated my account a while back and when I changed my password I got that same message t(-_-t).

Many thanks Hazza

[arlinpega.bibat]

Hi plum22013:

I have manually activated your account and sent you your temporary password through private message.

Let me know if you encounter any further issue.

Best Regards,

[joane.bonghanoy]

Hi y151639,

EDU account already activated. I sent your password via Private Message.

[Anonymous]

Hey,

i have the same problem since a few days.

Could you plz also activate my account manually or send me a log in?!

Thanks.

[philip.s]

Hi Tim,

Your account has just been activated.

Please note that we are currently experiencing an issue within the Education Community which is preventing some products from successfully activating. 

Please download and utilize the software in trial mode for the time being while we identify the cause and corresponding fix. You'll be able to find updates on the issue here and feel free to let us know if you have any further questions or concerns.

[Anonymous]

As a lot of people I am in complete impossibility to activate my account.

I have a new student account.

Since two day I sendt and sent my mail for activate my account.I was change my code access.

I was try to use a free trial version of autodesk maya.Normally in autodesk maya website it's possible to use a free trial version during 30 day.With me, it's completely impossible;Autodesk ask me my activation code.

And.... I was contact by personal mail sombody of autodesk.No answer.

They are somebody for help me?????

[Anonymous]

Hi!

I have the same problem... I didn't received the Activation Email. Could you help me please?

Bye

Clarisse

[philip.s]

Hello Clarisse and Valerie,

I've just activated your account and you should be good to go now. Please feel free to let us know if you experience any further issues.

[Anonymous]

Hi,

I also have the same problem, It won't sent me the activation email.

                                          Thanks