Resend Activation Email problem

[Anonymous]

Hi,

I'm currently unable to do anything with my account on the students.autodesk.com domain.  I'm continually presented with a request to re-activate my account by re-sending an activation email.  So, I click the link to resend, but am then told that my account is already active, and apparently no activation email is sent.

I'm unable to report the problem using the problem form, since when I click on that link, I'm again asked to re-activate my account, and enter the same loop as above!

Any help fixing this would be very much appreciated.

--

Jonathan Merritt, BE(Mech)/BSc, PhD

Research Fellow, The University of Melbourne

[Anonymous]

I've sent an error report from this page http://students.autodesk.com/?nd=problem_form (I hope they receive it). Please fill the form too (make sure that you are logged out, in order to work).

[Anonymous]

I have the same problem. Could anyone explain me how can i solve this?

[Anonymous]

Still broken as of 20 November, winter project worth 60% of my grade coming up....o_0

[Anonymous]

Feel free to at least acknowledge there is a problem. I know it's just such an unreasonable demand but it'd be nice all the same. I mean, it's not like this is a universal, crippling site issue or anything.

[arlinpega.bibat]

Hi:

Please accept our apologies for the inconvenience. I will coordinate this with the appropriate department and post an update here as soon as possible.

Thank you!

[Anonymous]

This worked for me.

1. click reply in this forum

2. login check remember and keep signed in

3. now go to http://students.autodesk.com

and wham i can get to the Downloads now!!!!

**** Everyone clear your cache in your browser first and give it a try ****

-Joshua Breau

[Anonymous]

joshua.breau's plan worked perfectly.

[philip.s]

The issue with the Education Community site looping users through a "resend activation prompt" has indeed been resolved as of an hour or so ago.

Please note for future reference, you can download software from our autodesk.com site and run as a trial for temporary access, and or request a license from the Autodesk Education facebook page (http://www.facebook.com/Autodeskedcommunity).

Please let me know if anyone is still having problems accessing the site, and thank you very much for all of your patience during this outage.

[Anonymous]

I have the same problem.

[philip.s]

florentin.durand, 

Can you please PM me your login information (user ID and password), full name, and email address so that I can troubleshoot accordingly.

[Anonymous]

phillip s., can you please help me with this same problem. I am new to this site and have just signed up for a subscription. No activation email has made it to my inbox, despite disabling spam blockers. If you can help, let me know and I will PM you my details.

Thanks!

Mako

[joane.bonghanoy]

Hi makkaman,

No worries, we would be happy to assist you with your Activation Issue.

Please PM me the details below:

   - Contract Number/Serial Number

   - User ID (Subscription Center)

[Anonymous]

I got text auth code but everytime i log in it says one hasnt been sent yet! Cant get to downloads or anyotehr page that the resend email page

the emails never did come through thats why i used text

[Anonymous]

didnt work just to me straigh to resend email page again!

[philip.s]

Hi ruizjuan,

Can you please send me a Private Message (click on my philip.s profile name, and the "Send this user a private message") with your full name and email address used to register within the Education Community.

[Anonymous]

hi i am having problems with activating my account through email plz help? 

[joane.bonghanoy]

Hi rpmend1015,

Just to verify, are you having an issue activating your Education Community Site?

Please Private Message me your email address so we can check and resolve on our end.

[Anonymous]

Hello! First I do not know if I am in the right forum here. Here the problem I have. I am a student and like to download Inventor Professional. So I created a student account and got a activation email. But when I follow the link given a blank page opens an nothing happens. Doing the same with a new activation mail sent does not help at all. As reported here I am confronted with the "Resend Activation Email" screen al the time. Clicking on "Problem Form" button does not help at all - it redirects me back to the resend activation email... Could someone help me? Thanks and greetings usoler

[camilo.lemos]

Hi usoler,

can you please Private Message me (envelope up there by your username) the e-mail address you used to register on the Education Community and I'll have a look at that issue for you?

Thanks,