Registered Fusion 360 disappeared and new Trial version appeared in its place

[Anonymous]

I registered my original Trial version of Fusion 360 on July 26, 2015 and immediately received unlimited use access on my Apple Macbook Pro at that time and have been practicing with it ever since. Fantastic product!

Yesterday, when I tried to open Fusion 360 in "off-line" mode (which I have done quite often in the past months) just before it looked like it was going to open, I received an Autodesk message screen asking me to log into my Autodesk account in order to proceed. Unfortunately, I had to go through the process to re-set my password and when I attempted to re-open Fusion 360 and filled in the new password, Fusion 360 opened but my files were gone and I discovered I was looking at a new "30 day Trial" version.

I then checked within my Account Manager and saw that my Autodesk Fusion 360 was now listed in 30 day Trial mode.

What happened to my account and licensing agreement?

What happened to my drawing files and all my hard work?

Can Autodesk fix this internally, I know I can't?

[Otto]

Hello jtheilig and welcome to the Autodesk community!

It looks like you're trying to create an Autodesk Cloud account. With an Autodesk 360 account you can view and edit 2D and 3D designs, create 3D models from photos, share and edit files with others, and much more.

Please follow the steps below to create your account:

1. Go to https://360.autodesk.com
2. Click on Create an Account
3. Complete the web form and accept the license agreement
4. Hit Submit

If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!

Kudos (click on the link or the "thumbs-up!" icon), are also gratefully received! (Even a bot likes praise.)

If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

[Anonymous]

Sorry, you missed the mark!

Your automated response must have picked up the word "cloud" which was not
an issue but used as an adjective.

Please spend some quality time and personally re-read my post. I thought I
was very clear and specific.

I would like Autodesk to re-link my account and return access to my
original licensed Fusion 360 and all my files.

Regards, JH

[Mark.Lancaster]

@Anonymous

Has your contract manager created a support case through their Autodesk Account regarding this matter?   This is a user forum and we have no access to fix or resync your account.  Although Autodesk does monitor these postings, they might not see yours and it never gets the attention it needs.