Register once not working

[accesstomusic]

Hi,

I am trying to register Maya, 3D Max and Mudbox to the register once portal so I can generate network licence files for a distributed NLM server setup however when I try to enter the serial number it just throws an error201. The Customer service request link does nothing and when trying to send a message to support using the web form the submit button doesnt work. It's like they have all hidden behind the sofa when I try to get help 😛

Any ideas what might be causing this? I am logged in using the main admin user.

Many thanks

[Mark.Lancaster]

@accesstomusic 

The 201 error usually means there's an activation issue with your product.   Is this educational or based on commercial license?

[accesstomusic]

Hi Mark,

Education

Simon

[Mark.Lancaster]

@accesstomusic 

Normal Autodesk support will not touch or work on Educational accounts.   You will have to reach out to the educational support team. 

https://www.autodesk.com/education/support/edu-contact-us-form

[accesstomusic]

Thanks, When I fill out the form on that page the submit button simply does not do anything and the AVA doesn't have any answers beyond telling me to use the register once portal that doesn't work. Its all proving to be a bit of a never ending circle.

Thanks anyway

[natasha.l]

Hello @accesstomusic, 

Make sure you selected the proper role for the edu institutional Autodesk Account, if you manage IT the IT Admin should have been selected. 

To setup your Network License Manager: 

A license file first needs to be generated 

     1. Generate a Network License File in your Autodesk Account 

Note: In the case where you have combined the license with an existing license file (make sure to check for copy/paste errors)

*If you need help Finding Your Host Name and Physical Address

Then, the NLM needs to be installed and setup:  

1. Make sure you meet the NLM requirements to Install & Configure it 
2. Then, on each Client computer at launch, specify a License Server "2080@ServerName"
3. Start/Stop/Reread Tab > Select FlexNet Service (should only be 1 Autodesk service) > Check Box Force Server Shutdown > Select Stop Server Button > Uncheck Box Force Server Shutdown > Start Server > Server Start Successful. (should appear below)
4. Verify users are pulling licenses

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[accesstomusic]

Thanks for the suggestion Natasha,

If only I could get to that stage of the setup in the first place, I pretty much have that part memorized from the amount of times the search has taken me there. I am using the main administrator to try registering the product and when I try to search how to change a "role" in Autodesk it simply takes me to BIM roles and "Team Roles", nothing like the pulldown in your picture.

Logged in as the main administrator with full admin access just throws an error 201 when adding a product serial number to the register once section* (I have tried Maya 2019, Mudbox 2019 and 3DS Max 2020 all valid)

Until I get that to work the products do not appear on my account to generate the license files.

I have now managed to find a support section that is working and a ticket has been raised, hopefully someone can guide me from here or register the serial numbers for me in absence of a functional website.

Do you think from the 2 steps below I am supposed to be doing this with a yet undefined user account instead of the primary administrator?

Simon

*

[mike]

Simon,

We are experiencing the same exact issue as you. Have you been able to resolve? We have activated via this link for several years with no issues and created our network licenses afterwards. We put in a ticket but no response from support. Doing the live chat now. Thanks, --Mike

[accesstomusic]

Hi Mike,

No, not yet, I do have a support ticket in progress though, just getting past the usual tick list of "clear your browser cache and cookies" stage of the troubleshooting. Hopefully now I have a reply and have sent some more information I can resolve it. Its taken days of work and hundreds of search circles so far to get a response. If I do get a solution I will of course post it here in detail for future reference. Please do the same if you can.

Simon

[bsalzbach]

I would like to add that we are having the same problem as well.  I sat in queue for a few hours to chat with someone yesterday only to be told the site was having issues and to try again in 6-8 hours.  The site it still doing the same thing this morning.

[accesstomusic]

Thanks for the additional confirmation, Its a relief to know it is not just me doing something wrong and that they are now aware of a problem. Hopefully resolved ASAP.

[mike]

I am on with chat currently and the representative is activating/registering manually each of my licenses. I noticed out of the 3 I'm needing activations on 2020 ACAD is now showing up in my Autodesk console where I could create a network license file. Waiting on Inventor and Revit to become available, still in chat. Seems like it's taking 5-10 minutes per code. When they register one they ask me to check and it seems like it's taking 5-10 minutes before Autodesk showed up so I'm assuming the same for the remaining 2 licenses. 

[Mark.Lancaster]

Everyone, it appears you can still generate a network license file through your Autodesk Account but that doesn't help if your account is Educational because sometimes the (network Educational) product doesn't show up in your account until you go through the Register Once site. 

[accesstomusic]

Exactly, bit of a catch 22 here. Register once site appears to be broken so until its working again I think we are stuck. I am trying to get an agent on the line though so I can try Mikes solution and have them processed manually. Fingers crossed.

[mike · Accepted solution]

So via chat this morning I was able to get support to activate each of my 3 licenses. The support rep I was working with is: Shayla Gene. She said the registration site is down but support can manually activate for us. Took nearly an hour but she got all 3 of mine registered (AutoCAD, Revit, Inventor) and even generated a combined network file for me. After she activated each of my codes it took it nearly 5-10 minutes for each to show up in my Autodesk console so it almost seemed like they were doing something on the backend to get it done, slow process. I can create the network license/other now from my autodesk console since they are activated, etc. I made sure to send her this forum link also.

[accesstomusic]

Thanks Mike

I have also been able to get 3 licenses registered via chat support now. just awaiting their appearance in the products portal.

Simon

[bsalzbach]

I was also able to get help on the web chat, the first person had to transfer me to the registration/activation department but once i was with that person they were able to register the keys to my account and generate a license file.

[accesstomusic]

I can now confirm that my 3 licences, Maya 2019, 3DS Max 2020 and Mudbox 2019 network licences are all now in my products list for generation. Happy days.

Thanks again Mike.