Recap Pro not authorizing

[Anonymous]

I have a valid subscription for Recap Pro through the end of 2019, I can see my serial and product key in the https://manage.autodesk.com area, but when I click to activate in Recap nothing happens. Is there a place where licenses can be activated other than this broken UI?

[jeffrey.sin]

Hi @Anonymous,

Welcome to the Community.

Kindly check and try out the suggested solutions from the links below and let us know if it allows you now to activate your ReCap Pro software and features.

Unable to activate ReCap Pro

How to Download ReCap 360 Pro and activate

I hope this helps, let us know how it goes.

Thanks,

[Anonymous]

Sadly neither of the approaches that you linked to works - I think that you've changed the licensing system for 2018? There is no place to enter the serial number / product key during installation anymore. 

[jeffrey.sin]

Thanks for the clarification, sorry about that.

For ReCap 360 Pro, the activation it seems is only through the "start trial or activate" option you are seeing that you indicated is not working. Here's a screencast showing the whole process in place right now.

If you are still unable to activate, kindly try reaching out to our Activation & Registration team for further troubleshooting.

Thanks,

[Anonymous]

Sadly, no luck. I signed out and back in like you did in the screencast, but the activate button still does nothing. I already tried the Activation & Licensing link, that's how I got here! Can you PM me a number to call? We have phone support included in our contract, but no number to call for this.