Recap Pro stops responding after launch

[Anonymous]

Thank you for your response. 

please find below a screen shot of all the Windows 10 Security Updates that have been installed ever since and as you would note, the windows Version 1803 has not been installed yet. So, it appears that this may not be the reason for the conflict with Recap software. What would you therefore recommend as the next steps for further trouble shooting?

As I had mentioned, the issue is that the Recap stops responding after launch although the Recap Pro Photo works perfectly.

[anil_mistry]

Hi @Anonymous,

I send you an email via support case saying that I moved your support case to Installation and Licensing team and someone from team will reach out to you soon for further investigation.  Also, I am going to move this post to I&L as well so someone can reply there with similar issue. 

Thank you and have a great day!