problem with anew installation

[Anonymous]

 One year ago I downloaded 3ds max 2016. Now it doesn't work, so I have uninstalled it and yesterday I tried to install 3ds mx 2014 on the same computer but I found the following  errors about the license.

 "File not found C:\ProgramFiles\CommonFiles\AutodeskShared\Adlm\r7\en-US\Webdepot\RTEaseReAuthBeginReg.html"

 "File not found C:\ProgramFiles\CommonFiles\AutodeskShared\Adlm\r7\en-US\Webdepot\RTBeginReg.html" 

Can you help me?

[matthew.d · Accepted solution]

Hi @Anonymous,

Welcome to the community!

Sorry to hear about the issue. I suggest doing the following:

• Uninstall 3ds Max.
• Log on as an Administrator.
• Empty your TEMP folder.  To open the TEMP folder, type %TEMP% in the address bar of Windows Explorer and hit Enter.
• Disable your Antivirus software.
• Reinstall from the virtual agent.

Please hit the Accept as Solution button if my post resolves your issue.

[Anonymous]

Thank you very much. Now it works.