Please help me access web and mobile from autocad lt

[nev.strange]

I am in need of some desperate advice I cant access my drawing that are saved on web/mobile.

I have tried everything Autodesk recommend. I have tried uninstalling and reinstalling all updates are applied.

I have tried disabling my firewall but nothing works.

Many thanks to any help given i am desperate!!! 

[mdavis22569]

Hi @nev.strange 

You have a support ticket on this going yes? 

For the error:

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/There-was-a-proble...

Have you looked at your Firewall and Anti-Virus? 

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/What-URLs-protocol...

[nev.strange]

Yes i have tried these solution but to no avail I'm afraid.

[mdavis22569]

what do you have for your firewall and anti-virus software?  

I'm seeing tickets come in more about this over the past few days

[nev.strange]

Windows 10 firewall/antivirus

[mdavis22569]

Any changes to your internet provider?    

What happens if you disable Windows Defender?

[nev.strange]

No change to provider, and when completely disabling Windows Defender the errors still pops up. I can see all the files when I view them online or on my iPad but cant access them from within the software. Its so frustrating.

[mdavis22569]

Put in another ticket and ask for it to be escalated up.   I'm seeing a few more again in the last hour.

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Unable-to-find-whe...

Mike

[nev.strange]

I will try that, thank you Mike you have been most helpful.

[mdavis22569]

Not a problem, I've seen 2 about this in the last 30 minutes.  Make sure it's escalated.

Mike

[nev.strange]

Just an update.

So it seems Autodesk are aware of this problem and have given me ACD-39522 as a defect code which the development team are working on. As a workaround dwg files can be downloaded to the desktop version however my dwgzip files stored online  don't seem to have that option so i guess we have to wait for a future bug fix.

[mdavis22569]

Glad you're assigned a defect number.   As mentioned I was seeing quite a bit yesterday (actually since Friday) ..     Hopefully it's resolve quickly.

M