Please fix install now/browser problems or send all to virtual agent

[mcgyvr]

(RANT)

Can you please fix the problems with install now/browser download ASAP?

Or direct ALL traffic to the virtual agent ASAP..

There are so many **** posts on these forums about users having issues and we helpful users feel like broken records now having to deal with it over and over..

If you guys (Autodesk) can't fix whats CLEARLY an issue and could be costing you customers that just give up and go somewhere else then thats your problem.. I and other "helpful" users of these forums shouldn't have to direct people to the virtual agent time and time again and again and again and again..

There are hundreds of posts on the Inventor forum alone from users having install problems and all seem to be 99% related to using the Install now/browser download methods.. 

"Use virtual agent"

"Use virtual agent"

"Use virtual agent"

"Use virtual agent"

"Use virtual agent"

"Use virtual agent"

"Use virtual agent"

"Use virtual agent"

"Use virtual agent"

"Use virtual agent"

"Use virtual agent"

"Use virtual agent"

"Use virtual agent"

"Use virtual agent"

"Use virtual agent"

"Use virtual agent"

"Install now/Browser download is full of issues"

"Install now/Browser download is full of issues"

"Install now/Browser download is full of issues"

"Install now/Browser download is full of issues"

"Install now/Browser download is full of issues"

"Install now/Browser download is full of issues"

"Install now/Browser download is full of issues"

"Install now/Browser download is full of issues"

"Install now/Browser download is full of issues"

"Install now/Browser download is full of issues"

"Use virtual agent"

"Use virtual agent"

"Use virtual agent"

"Use virtual agent"

"Use virtual agent"

RANT over.. Sorry.. But its total BS

[Otto]

Hello mcgyvr

It looks like you need to find out more about downloading or re-downloading software, or are having issues that may be resolved by re-downloading.

For Windows users, before downloading products on Windows 10, please check that the product is compatible.

For general information about downloading or re-downloading (including eligibility), Community members with similar questions found the following article(s) useful:

Download Finder

Previous Versions of Autodesk Software

Download Methods

Find Your Eligibility for Previous Versions of Autodesk Software

Oftentimes installation and/or download issues can be addressed by using a different download method, or by downloading directly from the Autodesk Virtual Agent. Community members with similar issues found the following article(s) useful:

Software & Downloads

Downloading Previous Versions of Autodesk Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

Performing a Clean Uninstall

If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!

Kudos (click on the link or the "thumbs-up!" icon), are also gratefully received! (Even a bot likes praise.)

If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

[Mark.Lancaster]

@mcgyvr

DId the auto-response help you?  

I totally agree with you..

[mcgyvr]

@Mark.Lancaster

The helpbot actually proves my point even more as this problem is part of its "canned" response.. so sad.. 

Oftentimes installation and/or download issues can be addressed by using a different download method, or by downloading directly from the Autodesk Virtual Agent. 

You should have heard the nasty words coming out of my mouth before I realized that reply was a "BOT" response.. 

[Mark.Lancaster]

@mcgyvr  I do have to give you a kudos for that response about the auto-response message..  Thanks for the laugh..

Yes many users often don't realize the Otto is an automated reponse and I like the ones where it picks up certain words in your posting and offers a suggestion that doesn't even come close to your issue.

But in the installation world, the auto-response is necessary in my opinion and a lot of times it does offer the correct solution and as far as I know it does reply 24/7.  I'm just not sure how it picks which posting to reply to and which ones to skip...

[BJ.C]

Hello @mcgyvr

Troubleshooting a "Communications Failure" in a forum can be challenging.  The issue could be one of a dozen different issues. Most of these issues can be addressed downloading the entire installer with the browser download, Virtual Agent, or provided download link.  

From Support's point-of-view we want the customer to have their product installed asap.  I think the real issue is instead of addressing the Install Now challenges we are quick to go to the easy fix - which is the right thing to do in regards to "installing asap" - but this does not allow the Install Now to be addressed from within the troubleshooting process.

I can definitely understand your frustration!  

Thank you for taking part in our community forum!

Kind Regards,