Perpetual License LT 2022 will no longer open application

[ekipr]

I have a legitimate perpetual licence for LT 2022, originally purchased a few years ago, with the maintenance subscription, which could not be renewed when AC switched to only subscription options.

Its worked well up until yesterday, 2025-01-12, now i get an error on opening, which will not let me proceed, same thing on both laptops!

The error response says i need to upgrade to V1.4, however there seems nowhere on website where i can do that, perpetual license's seem to have zero options.

I did note that Windows updated twice shortly before?

Anyone else have this problem?

Thanks,

[pendean]

We can't see your monitor: please share with us a screenshot of that error message and any other messages the program presents.

Also confirm your WindowsOS version please.

[ekipr]

[cid:7d00345b-f149-44f7-87cd-366425d3678f]

Window 11 64b updated 2025-01-12

[Simon_Weel]

Uhh, still no screenshot?

[ekipr]

[cid:9e7ec83c-d61d-4804-8087-cdf8c65803e2]

[Simon_Weel]

Yup. No screenshot:

[ekipr]

Sent it twice

[Simon_Weel]

It doesn't show, as you can see in my screenshot. So instead of a screenshot, what's the error message displayed?

[ekipr]

FATAL ERROR: Unhandled Access Violation Reading 0x1B167838 Exception at 11DE04F5h.

Error response suggests upgrade to LT 2022 release v1.4.
Have previously been sent link to re-install LT 2022, but result is the same message.
Note: this has worked for years, first message was 2025-01-12, on both my laptops.
I did note that windows updated couple times in the past few days, this does seem coincidental.
Thanks.

[pendean]

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@ekipr wrote:
...Error response suggests upgrade to LT 2022 release v1.4....

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These are the updates you need to get from your accounts page if you are logged into the correct account for your perpetual 2022 license

https://help.autodesk.com/view/ACDLT/2022/ENU/?guid=AUTOCADLT_2022_UPDATES

[ekipr]

When logged into account for PERPETUAL license, there are no upgrades available.
I'm just getting bounced around here!

[Simon_Weel]

See this page: "FATAL ERROR: Unhandled Access Violation Reading ... Exception at..." when launching AutoCAD product...

As for getting the update - ask the company you bought it from?

[pendean]

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@ekipr wrote:
When logged into account for PERPETUAL license, there are no upgrades available.
I'm just getting bounced around here!

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Are you 100% positive you used the correct email/login?

Is that how you purchased AutoCAD2022, from Autodesk direct?

Did someone else buy the software then assign it to you? Then they need to get the updates for you.

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Users-cannot-see-a... 

You can try the automated tool then ask for an agent if no fix:

At the end of the day only Autodesk can get you your downloads, no on here is going to do it for you. OR...

https://all3dp.com/2/best-autocad-alternatives/
https://beebom.com/free-cad-software/
https://www.google.com/search?q=alternates+to+autocad