No Activation Procedure and Codes Sent After Purchasing 1-Year Subscription

[Anonymous]

I have purchased Autocad LT 2019 on January 1st, 2019. I have not received an email with details on how to activate my 1-year subscription. I am using the trial version at the moment. I only received an order confirmation email which states that I should be expecting and "Order Fulfillment" Email and a "Get Started" Email to activate the software, however nothing has been received. I have checked the Junk folder too. I don't know what to do next in order to convert my trial into my 1-year subscription.

[rkmcswain]

 

You might want to ask this in the Installation & Licensing forum.

[Mark.Lancaster]

@Anonymous

Welcome to the Autodesk User's Community..

With subscription you there's no activation codes for it.

Did you actually purchased this or did someone else do this for you?

If you go into your Autodesk Account does it state just sign in no serial # is needed or were you given a serial #.

[natasha.l]

Hello @Anonymous, 

Welcome to the community. 

No order seems to be placed with your [email protected] email you are using. If you purchased through the Estore try looking up the order >here< or contact Account Management be sure to provide the order information.

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

Hi Mark,

I made the purchase right after I had a test run on the trial version.

When I log in to my online account, the program is only listed in the trials section and no sign in option is provided. No serial numbers were provided.

Regards,

Kristijan

[Anonymous]

Hi Natasha,

Please refer to below part of the email I received straight after purchase of the 1-yr subscription...


Dear Kristijan Jankoski,

Great news. We are writing to confirm your order and let you know what to expect next.

Shortly, you will be receiving two emails – an Order Fulfilment email to let you know that your order has been fully processed – and a Get Started email to help you download, install and activate your software. *

Thank you for choosing Autodesk.

Here's your order summary and proof of purchase:

Please look for the following in your credit card statement (if applicable):

Merchant of Record
Digital River [Inc. or Ireland, Ltd.]

Your order and billing information

Order Number: xxx-xxxxxxxx
Order Date: 1 January 2019

[leowarren34]

Activation isn't always instant but should be up within the next hour or so..

[natasha.l · Accepted solution]

Hello @Anonymous, 

I do not have the ability to provide support regarding orders & accounts etc. I was just looking at your information in the system. Please contact Account Management they can help you look into this in detail & make the changes necessary, be sure to provide them the order information. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

Thank you for the advice Natasha, much appreciated!

Regards,

Kristijan

[michele.mk]

Hello @Anonymous,

I have checked internally your data and you have purchased on our online store and it seems there is an issue with your data. I have contacted a colleague from our Online Store support department which you can contact in such cases over this link:

Contact Support Purchasing or returning my product

[michele.mk · Accepted solution]

Hello @Anonymous,

My colleague just sent you an email to confirm that everything is working fine now and your product is in your Autodesk Account ready for download and install. 

Can you kindly confirm and mark the post as solution please? Many thanks in advance. 

Best regards,

Michèle. 

[Anonymous]

Hi Michele, 

Thank you for the support, I can confirm that my Autodesk product is now activated and running smoothly.

Kind Regards, 

Kristijan