New Acad Elect License does not allow adding a user

[Anonymous]

Here is the issue:  We had (1) Standalone license with I'm the user and Software Coordinator.  We purchased a second package through Autodesk Store for another user.  We can see the second package from the Contract Administrators login, but we cannot assign it to a user.  As a Software Coordinator, I cannot see the new package from my login.  I'm using the word "package" since Autodesk stopped using serial numbers.  The new user "Randy" has downloaded the software and logged in but the software seems to be in Trial Version.

Customer Service: " I checked your account and invted you to the contract n.xxxxxxxxxxxxx which includes the AutoCAD Electrical. Now, another user is already assigned to this license, hence that is why you cannot access it." 

However, I replied back: 

• "Actually we purchased another standalone license for Acad Elect.   I'm  assigned to xxxxx (Serial: xxxxxx).  We want to assign Randy to the newly purchased item.  The screen on for the Contract Manger or the Software Coordinator does not allow us yet."

No response yet.  Got any ideas?

Terry

[Otto]

Hello toaf10 and welcome to the Autodesk community!

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[Mark.Lancaster]

@Anonymous

First of all you should always go through a reseller so they are there when you run into situations like this.. 

When a product is purchased (okay you subscribe to it)..  The use of product is automatically assigned to the contract manager of your subscription.  So that means the contract manager or software coordinator has to un-assign the use of product from their account and assigned it to the user (Autodesk ID) who needs it.    But it sounds like your account (being the Software Coordinator) is not seeing the new stuff.  Anyhow..  Have you un-assign the use from the contract manager using that account?

Update:   Also this is mainly a peer to peer network where users are assisting other users like yourself.  So we have no access to your information and/or troubleshoot issues related to your Autodesk Account.  You can also chat with an agent here and I will tag @natasha.l and she can assist you.

[natasha.l]

Hello @Anonymous,

Sorry to hear you are experiencing an issue trying to assign a user to the product you recently purchased. I do not have access to the information to try and fix this in your account. Thank you for your patience, someone will try to get back to you soon regarding the case you currently have open. 

Have a good day. Thank you. 

[Anonymous]

Thank You!  From the Contract Mangers View we can see only one Contract#.  When you purchase a new seat should it be a new contract or under same contract.  We can unassign and assign the 1 seat we have with the older contract.  But the new seat does not show up under any contract.

Terry

[Darin.Green]

@Anonymous

If you make purchases at different times, you'll have separate contracts for each.

Look under the Users section and remove the assignment from your contract manager / software coordinator, then assign the new seat to Randy. By default, the person who purchase the software will automatically get assigned to the asset.

[natasha.l]

Hello @Anonymous,

Thank you for your patience, I understand that one of the two contracts you have does not show the seat you recently purchased to assign to the user. Please let us know if you have had any progress regarding this issue. I will also continue to follow up on this thread post with you. 

Thank you. 

[Anonymous]

Absolutely no progress. Need someone on an old fashion phone!

Terry Oaf
Sr. Manufacturing Eng., Electrical

ZPower, LLC
4765 Calle Quetzal
Camarillo, California 93012
650-475-6566 cell
805-482-1162 fax
www.zpowerbattery.com


[ZP_Logo]

The better battery.

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[natasha.l · Accepted solution]

Hello @Anonymous,

Sorry for the inconvenience. I have reviewed your case and I see that the support representative has followed up with you via email. I have also sent you a private message. Please let us know if you have any questions.

Thank you.  

[natasha.l]

Hello @Anonymous,

Thank you for returning the forum with your questions and follow-up. Glad to know you now have the information you needed. 

Have a good one!