Maya license is expired, but shouldn't be

Anonymous · ‎07-24-2017

I'm trying to use Maya 2016, but it's saying that my license is expired

Autodesk Maya 2016
Serial number: xxx-xxxxxxxx
product key 657H1

Otto · ‎07-24-2017

Hello mchavis and welcome to the Autodesk community!

It looks like your license has expired. The following article(s) should help you resolve the problem:

Reactivating your Expired Subscription Home Use License

I'm a software-based HelpBot, designed to provide the information you need to get up and running with Autodesk products—any time, day or night. Your feedback will help train me to deliver more accurate and helpful answers. Thanks in advance! Also, please note that I'm only set up to respond to the first post of a topic, not to any replies. Thank you!

Helpful links: Find Serial Numbers and Product Keys | Find Downloads and Service Packs | Activate Autodesk software

Mark.Lancaster · ‎07-24-2017

@Anonymous

Although the forum rules caught your serial # and "X" it out.. Never and I mean never share personal information such as your serial #. Remember that for future posting.

Are you a student?

Mark Lancaster

& Autodesk Services MarketPlace Provider

Autodesk Inventor Certified Professional & not an Autodesk Employee

Likes is much appreciated if the information I have shared is helpful to you and/or others

Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

natasha.l · ‎07-24-2017

Hello @Anonymous,

Thank you for posting. I have looked over your account information beliefly & see there are two contacts listed with similarities, like Chavez vs. Chavis. Make sure you are using the proper account credentials in this case "Chavis" to sign into your Autodesk account & activate with this information.

Try to reset the licensing & activate with the credentials of the account indicated above by following the steps here: License Manager Tool | Change License Type or Serial Number

If it continues, Contact Account Management for more information.

Let us know if you hit a road block & need some more help.

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

Natasha
Community Product Support Specialist

Anonymous · ‎07-24-2017

I don't see where I would use Chavez. I've always used my mchavis account and have been for 2 years now. So I don't understand why this morning Maya doesn't work when it has been confirmed that my license is still active.

Anonymous · ‎07-24-2017

I don't see where I would use Chavez. I've always used my mchavis account and have been for 2 years now. So I don't understand why this morning Maya doesn't work when it has been confirmed that my license is still active.

Anonymous · ‎07-24-2017

yes I realized this was going to a forum after I sent the email. Fortunately Autodesk corrected the mistake by x'ing out the serial.

natasha.l · ‎07-25-2017

Hello @Anonymous,

This seems like an Account based issue that Account Management will have to review with the Contract Administrator of your organization. Please contact Autodesk Account Management.

Thank you & sorry for the inconvenience.

Natasha
Community Product Support Specialist