Maya - Activation - License - How does one know if one did it correctly?

[Anonymous]

So my daughter is taking an animation course in school, and I downloaded a Student Version of Maya 2016 on a MacBook.  Program installed and seemed to work fine...

I created an account with www.autodesk.com and obtained a License and Serial number, and Product Key.  I input all these into the appropriate boxes in the Maya Installer... and voila... apparently life was good. 

Except that a week later, the installation would try to open, provide a license error and fail hard.  With no ability to open a box, or alter any of the license details. etc.  So... uninstalled.

Reinstalled.  It reinstalled fine.... opened it up... About-Maya.  Product Registration.... it has my serial and my key.. and down below it has a button called ACTIVATE.  So... I thought... hey... maybe it wasn't ever ACTIVATED.  So I press that.  But there is no response.  A little pop up comes and says, "Product Activation in progress..." it goes away.... and nothing ever happens.  I wait and open that window again... but the Activate button isn't greyed out... ( as if it knows its been activated... ) so I presume it still isn't. 

Website acknowledges I have a valid student license.... but I'm afraid she's going to start working in it... it will lock up... lose the work... and I'll have to reinstall and install again...

Help.

Thanks,
AW

[Otto]

Hello sharpenedstylus and welcome to the Autodesk community!

It looks like you're seeing a grayed out button when attempting to register and activate your product. This issue typically occurs because Internet Explorer is either blocking or cannot connect to Autodesk registration servers. Access to Autodesk services is blocked by either IE, network, or proxy server security settings. The following article(s) should help you resolve the problem:

Register Today (Product Activation Wizard) blank except for two radio buttons

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[Anonymous]

Sorry AnswerBot2000 you're not reading my messages. 

Per THIS message BELOW that I found on the Forum, you imply that I am actually ACTIVATED by merely having my information properly filled out in the Product License Information popup... but that doesn't make sense because then why would there be a valid button asking me to Activate?

_Please read my messages AnswerBot2000.... or I will have to send you to Mos-Eisley to have your memory banks wiped.

_AW

:

[[  Solved! by camilo.lemos. See the answer in context.

1 Kudo

Kudo|

Hi @rustyjedi You can find out if the program has been acitvated by going to Help > About Maya > Product License information. If the product has been activated, your product serial number will be displayed on the next window.

]]

[Anonymous]

Hi @rustyjedi You can find out if the program has been acitvated by going to Help > About Maya > Product License information. If the product has been activated, your product serial number will be displayed on the next window.

]]

[matthew.d]

HI @Anonymous,

Welcome to the community!

Sorry to hear about the issue. Don't be too hard on the bot, it tries to provide quick answers based on terms, but it's not always perfect.  It looks like Maya 2016 is wanting you to activate each time you run it. When uninstalling are you performing a clean uninstall? I presume something happened with the original license file. I also recommend reinstalling from here. That link is to the latest service pack version, as some of the later OS X versions need. Didn't quite catch your OS X.